Engineer - Global Service Delivery, Offnet Deployment, Business

Position: Engineer 3 - Global Service Delivery, Offnet Deployment, Comcast Business
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market.

Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Access Circuit Provisioning is responsible for providing project planning and management established for Off Net customer project timelines. They ensure the projects are completed to specification, within an established time frame and budget. Ensuring vendors are held accountable to deliverables and timelines, while contributing to one or more areas of expertise in collaboration with various cross-functional project teams.  Exercises solid knowledge of engineering skills and methodology. 

Applies long-term objectives and plans related to the company's technical vision to daily activity.  Applies innovative solutions for engineering developmental problems that are competitive with industry and company standards with little direction. Works with moderate guidance in own area of knowledge.

Job Description

Core Responsibilities:

* Provide technical support with minimal supervision.

* Coordinate with National and Regional cross functional teams both direct and indirect to find least cost quickest access solutions.

* Project Manage access orders to meet customer and business obligations

* Coordinate with various internal and third-party teams for preparation of ASR management

* Manage Vendor Escalations for orders and systemic issues with vendor partners.

* Manage Portability for cost saving initiatives with vendor partners.

* Quote and Source Sub-Contractors for ISP/OSP work needed to support overall delivery of customer orders.

* Support monthly reporting and KPI build out, Dashboards and Automation efforts.

* Ordering of services and products associated with Metro-E Fiber, coax, maintenance and augments.

* ASR ordering of leased circuit transport elements, leased cost elements, and facilities-based on-net circuits within Comcast.

* Coordinate with various internal and third-party teams for preparation of ASR paperwork and orders.

* Facilitate accurate and timely implementation of new circuits and ensure circuit inventory reporting is updated in a timely manner.

* Provide timely status reports to all vested project stakeholders both internal and external

* Evaluate and report critical issues to Supervisor/Manager - Circuit Ordering and Implementation that may jeopardize a customer launch.

* Build and maintain positive relationships with 3rd party and Comcast personnel across all local markets and operations.

* Assist cross functional teams with all special and large-scale projects as required

* Responsible for providing frequent and ad hoc status updates to management as directed as well as possibly taking 1st level escalations for overdue provisioning milestones on customer orders.

* Research supportive information critical for determining necessary data entry values required facilitating accurate and expedient ASR ordering.

* Responding to status updates verbally and with detailed written reports as requested by management, third party departments and business customers.

* Assisting with the creation and modification of department job aids and M&Ps

* Consistent exercise of independent judgment and discretion in matters of significance.

* Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

* Other duties and responsibilities as assigned.

Job Specification:

* Bachelor's Degree in Engineering, Computer Science or Equivalent

* Generally requires 5-8 years related experience

* Advanced computer literacy including but not limited to proficiency in Microsoft Windows applications -- Word, Excel, Access, Outlook, PowerPoint, and Project.

* 2 to…