Field Service Engineer

Main Responsibilities & Tasks:

• Manage all on site installation, repair, maintenance and test tasks
• Provide after-sales service for customers within agreed respond time.
• Work with the service sales team to prepare the service contract or service proposal to customers.
• Produce timely and detailed service reports & maintain a service history register for all relevant equipment/system.
• Coordinate with local sub-contractors e.g. plumbing works whenever necessary for certain products and to provide overall supervision of the job.
• Comprehend customer requirements and make appropriate recommendations/briefings
• Liaise and co-operate with service support specialist on order processing.
• Cooperate with technical team and share information across the organisation
• Develop and maintain good rapport with customers and working colleagues for smooth operation of the business.
• To always act in a responsible manner to avoid risk to self or to the company and comply with the workplace safety and health and security policy.
• Undertake any relevant tasks as may be directed by the superior from time to time.

• Degree in Mechanical/Mechatronics/Electrical/Electronic Engineering
• Minimum 3 years' experience in related industries
• Prior experience in life science industry preferred
• Ability to troubleshoot, test, repair and service technical equipment
• Good team player and is able to work independently with minimum supervision.
• Has good presentation and interpersonal skills
• Require both good written and verbal communication skills in English & Chinese
• Must be familiar with software programs e.g. Word, Excel etc.
• Possess valid Car driving license