Field Service Team Leader

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

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As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Customer Management

Technical Field Service

People Leader

• Austin, Texas, United States
• Chicago, Illinois, United States
• Dallas, Texas, United States
• Denver, Colorado, United States
• Houston, Texas, United States of America
• Kansas City, Missouri, United States
• Los Angeles, California, United States of America
• Milwaukee, Wisconsin, United States
• Minneapolis, Minnesota, United States of America
• Oklahoma City, Oklahoma, United States
• Omaha, Nebraska, United States
• Phoenix, Arizona, United States
• Portland, Oregon, United States
• Salt Lake City, Utah, United States of America
• SAN ANTONIO, Texas, United States of America
• San Diego, California, United States of America
• San Francisco, California, United States of America
• San Jose, California, United States of America
• Seattle, Washington, United States of America
• St. Louis, Missouri, United States

We are searching for the best talent for a Field Service Team Leader. This field based position can be located in Seattle, WA, San Francisco, CA, San Jose, CA, Los Angeles, CA, San Diego, CA, Phoenix, AZ, Denver, CO, Salt Lake City, UT, Portland, OR, Dallas, TX, Austin, TX, Houston, TX, San Antonio, TX, Oklahoma City, OK, Kansas City, MO, Omaha, NE, Chicago, IL, Minneapolis, MN, St.

Louis, MO, or Milwaukee, WI.

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients.

Your unique talents will help patients on their journey to wellness. Learn more at

Under limited supervision Med Tech Electrophysiology Field Service Team Leader is responsible for leading and working in the field with a group of Field Service Engineers to support the customer systems in the installation, service and repair of all products supported by Med Tech EP

• Supervise and work with a team of Field Service Engineers in Managing Account Schedule
• Perform the installation, operation, repair and modification of equipment within assigned territory.
• Manage region and schedule to facilitate all aspects of technical/ engineering work required to support all products supported and serviced by the Biosense Webster technical department.
• Responds to customer requests for emergency service. Determines cause(s), troubleshoots, and takes corrective action.
• Provides guidance to Customers to include Doctors, Nurses, and hospital Biomedical engineers along with Field Service Specialist's and/or Representatives, and assist's when customer satisfaction issues arise.
• Devises and implements preventive maintenance programs and maintains performance and service records for equipment.
• Advises and assists in affecting design changes to improve equipment efficiency and/or reduce cost of operation.
• Devises project plans for the installation-planning phase of new equipment
• Manage customer expectations on a regular basis before & after various interaction to ensure customer satisfaction.
• Complete all activities within the Service Management System through daily updates and documentation.
• Complete all processing of RMA returns to support individual usage of supporting parts and equipment.
• Manage personal and…