Cage Operations Manager - MGM Northfield Park

Northfield, Ohio
** The SHOW comes alive at MGM Resorts International
**** THE JOB:
** Join our team as a Cage Manager and oversee the daily operations of our Casino Cage while providing exceptional guest service! In this dynamic role, you will manage personnel, ensure compliance with regulations, and foster a positive environment for guests and staff alike. If you have strong leadership skills and a passion for excellent service, we want to hear from you!
** THE DAY-TO-DAY:
*** Manage Casino Cage operations while maintaining effective communication with the Casino, Finance departments, Marketing, Food & Beverage, Hotel, and Retail.
* Monitor operational areas for efficiency and ensure that the banks are balanced at the end of each shift, adhering to departmental variance policy and reviewing all reports for compliance with Title 31.
* Ensure that the team maintains the highest level of the S.H.O.W. guest service program by addressing guest complaints and resolving M life Rewards Member requests in a professional and timely manner.
* Supervise and support the Rewards programs, including issuing FREEPLAY and complimentary play coupons as well as adjusting tier credits for guests upon request.
* Have the authority to manually adjust tiers for MVP, Mastercard, and other ad hoc requests according to company policies.
* Create and maintain a work environment that promotes client service, teamwork, positive interview processes, performance feedback, disciplinary action, individual recognition, mutual respect, and employee satisfaction while ensuring comprehensive training and succession planning processes that reflect the company’s commitment to diversity.
* Be proficient in and perform all Casino Cage banking functions and window operations.
** THE IDEAL CANDIDATE:
*** Must be at least 21 years of age.
* A Bachelor's Degree is preferred.
* Thorough knowledge and compliance with Title 31 Regulations is preferred.
* Must be willing to work varied shifts, including weekends and holidays.
* 2+ years of cashiering experience is required.
* 1+ years of supervisory experience is preferred.
* General knowledge of mathematical skills, including addition, subtraction, multiplication, division, and money handling.
* Ability to lead and mentor a team.
** THE PERKS & BENEFITS:
*** Wellness incentive programs to help you stay healthy physically and mentally.
* Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts.
* Free meals in our employee dining room.
* Various programs and networking opportunities to help you get promoted.
* Other various discounts with company partners such as travel, electronics, online shopping, and many more.
** VIEW

JOB DESCRIPTION:

** Are you ready to
** JOIN THE SHOW
** At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth.

Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.  We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners.

We stay committed to taking strong, principled stands on equality to better unify our world.  MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.

We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best.

We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent

We are an Equal Opportunity Employer.  We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us.  For more information about MGM Resorts…