Fleet Maintenance - Customer Service Parts Coordinator

Summary

The Customer Service Coordinator / Parts Coordinator supports the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management. In this role you develop industry knowledge and operations & fleet maintenance background. We allow you to carve out your own career path and promote from within based on performance. The ideal progression is Ops Supervisor.

Denver, CO

Sunday - Thursday, 2:30pm to 11:00pm (Hourly Pay – Paid Weekly)

Experience working in the automotive or HD truck industry is a plus!

• Customer Service: improve the quality and consistency of customer communications and meet customers’ expectations.
• Perform customer relationship activities to include customer interface, issue resolution, and customer satisfaction.
• Execute customer communication protocol as it pertains to PM scheduling and follow up, breakdowns and vehicle status updates.
• Work Flow Management: enhance branch productivity through effective work scheduling and planning.
• Create repair order tasks and update work planning sheet.
• Review maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up.
• Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements.
• Coordinate outside repair with vendors and customers.
• Parts Management: contribute to cost containment through effective inventory planning and warranty.
• Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice, and coordinating parts pick‑up and delivery.
• Make recommendations on min‑max levels to the inventory planning team.
• Manage parts obsolescence.
• Ship warranty and return parts.
• Organize and ensure cleanliness in the parts room.
• Administrative: effectively handle all incoming shop calls.
• Clerical duties within the shop operations which include vehicle maintenance files.
• Process all Accounts Payable.
• Create repair orders for technicians.

• Performs other duties as assigned.
• Acute attention to detail.
• Ability to communicate effectively, both verbally and in writing.
• Effective phone skills.
• Strong organizational, prioritizing, and multitasking skills.
• Proven ability to make good decisions in a fast moving environment.

• Strong computer skills to include spreadsheet and word processing software packages.

• H.S. Diploma/GED, Required.
• 3 years or more in customer service with issues resolution experience, Required.

Hourly: $26.50 (minimum and maximum pay range).

• Health and welfare benefits: medical, prescription, dental, vision, life insurance and disability insurance options.
• Paid time off for vacation, illness, bereavement, family and parental leave.
• Tax‑advantaged 401(k) retirement savings plan with employer match.
• Full benefits package, 401k employer match, PTO, and a discount on shares!

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Ryder will only communicate with an applicant directly from a  email address and will never conduct an interview online through a chat type forum, messaging app (such as Whats App or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through  Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at  or .