Event Staff - Usher at Denver Center Performing Arts

Goodwill of Colorado Job Description

Pay Rate: $20.05 per hour

Work Schedule: PART TIME - Wednesday - Sunday 5:00pm - 10:00pm (Schedule is subject to change depending on the event)

Successful Ushers demonstrate strong judgment in nuanced situations, prioritize patron safety, and consistently deliver a positive guest experience before, during, and after performances.

• Enforce production-specific guidelines, including but not limited to photography policies, seating holds, and seating breaks
• Confidently and respectfully address patrons when policies are not being followed before, during, or after performances
• Direct patrons attending events, including guiding guests to assigned seats and venue amenities such as restrooms and ATMs
• Provide clear directions in accordance with venue safety policies and procedures
• Perform crowd control duties, including directing both large and small crowds and restraining patrons when required by operational guidelines
• Work nights, weekends, and holidays as required by event schedules
• Comprehend, direct, and execute emergency procedures, including venue evacuations

Team members must be willing and able to work at both venues:

• Temple Hoyne Buell Theatre
• Ellie Caulkins Opera House

This position includes strenuous physical and situational demands, including but not limited to:

• Ability to comfortably navigate theaters in dark, quiet environments
• Ability to work independently and adapt to redeployment as operational needs require
• Ability to learn and retain seating layouts within multiple theaters
• Strong communication skills with the ability to convey information concisely in time-sensitive situations
• Ability to move quickly or run when required during a shift
• Ability to perform regular patrols throughout a shift
• Tolerance for loud noise and amplified music
• Ability to lift and carry a minimum of 25 pounds
• Ability to climb stairs and stand for extended periods without sitting
• Ability to safely and appropriately intervene with patrons in accordance with established operational guidelines
• Ability to operate ticket scanners, including reading and responding to visual and audible prompts
• Ability to address large groups of patrons effectively amid moderate ambient noise without voice amplification
• Ability to open and close doors, including fire doors, following production-specific and safety guidelines
• Ability to read and comprehend event tickets, event briefing sheets, and other printed materials
• Willingness to perform other duties as assigned based on operational needs

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

...and further details on lifting, carrying, pushing/pulling, reaching, twisting, bending, kneeling/crawling, squatting, climbing, hearing, vision, hands/fingers, walking, standing, sitting, speaking, and other attributes are continuously required as described in the original job description.

* Specific job descriptions will be made available upon meeting with the Goodwill Staffing Recruiter.

Job Title: 275 - GSS, Service

Dept Number: 5450

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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For further information, please review the Know Your Rights notice from the Department of Labor.