Event Staff - Usher at Denver Center Performing Arts

Position: Event Staff - Usher at Denver Center for the Performing Arts
Goodwill of Colorado

Job Description

Pay Rate: $20.05 per hour

Work Schedule: PART TIME - Wednesday - Sunday 5:00pm - 10:00pm (Schedule is subject to change depending on the event)

Successful Ushers demonstrate strong judgment in nuanced situations, prioritize patron safety, and consistently deliver a positive guest experience before, during, and after performances.

Key Responsibilities

• Enforce production-specific guidelines, including but not limited to photography policies, seating holds, and seating breaks
• Confidently and respectfully address patrons when policies are not being followed before, during, or after performances
• Direct patrons attending events, including guiding guests to assigned seats and venue amenities such as restrooms and ATMs
• Provide clear directions in accordance with venue safety policies and procedures
• Perform crowd control duties, including directing both large and small crowds and restraining patrons when required by operational guidelines
• Work nights, weekends, and holidays as required by event schedules
• Comprehend, direct, and execute emergency procedures, including venue evacuations

Venues Covered

Team members must be willing and able to work at both venues:

• Temple Hoyne Buell Theatre
• Ellie Caulkins Opera House

Qualifications & Experience

This position includes strenuous physical and situational demands, including but not limited to:

• Ability to comfortably navigate theaters in dark, quiet environments
• Ability to work independently and adapt to redeployment as operational needs require
• Ability to learn and retain seating layouts within multiple theaters
• Strong communication skills with the ability to convey information concisely in time-sensitive situations
• Ability to move quickly or run when required during a shift
• Ability to perform regular patrols throughout a shift
• Tolerance for loud noise and amplified music
• Ability to lift and carry a minimum of 25 pounds
• Ability to climb stairs and stand for extended periods without sitting
• Ability to safely and appropriately intervene with patrons in accordance with established operational guidelines
• Ability to operate ticket scanners, including reading and responding to visual and audible prompts
• Ability to address large groups of patrons effectively amid moderate ambient noise without voice amplification
• Ability to open and close doors, including fire doors, following production-specific and safety guidelines
• Ability to read and comprehend event tickets, event briefing sheets, and other printed materials
• Willingness to perform other duties as assigned based on operational needs

Physical Requirements

Attachment to Job Description

Job Title: 275 - GSS, Service Dept Number: 5450


* Specific job descriptions will be made available upon meeting with the Goodwill Staffing Recruiter.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over - CONTINUOUSLY

Moderate: 15-44 lbs - CONTINUOUSLY

Light: 14 lbs & under - CONTINUOUSLY

CARRYING:

Heavy: 45 lbs & over - CONTINUOUSLY

Moderate: 15-44 lbs - CONTINUOUSLY

Light: 14 lbs & under - CONTINUOUSLY

PUSHING/PULLING - CONTINUOUSLY

REACHING:

Above Shoulder - CONTINUOUSLY

At Shoulder - CONTINUOUSLY

Below Shoulder - CONTINUOUSLY

TWISTING - CONTINUOUSLY

BENDING - CONTINUOUSLY

KNEELING/CRAWLING - CONTINUOUSLY

SQUAT - CONTINUOUSLY

CLIMBING:

Use of legs only (stairs) - CONTINUOUSLY

Use of arms & legs (ladders) - CONTINUOUSLY

HEARING - CONTINUOUSLY

VISION:

Visual, close - CONTINUOUSLY

Visual, distant - CONTINUOUSLY

Visual, depth perception - CONTINUOUSLY

HANDS/FINGERS:

Simple grasping - CONTINUOUSLY

Fine Manipulation - CONTINUOUSLY

Repetitive Movements - CONTINUOUSLY

WALKING - CONTINUOUSLY

STANDING - CONTINUOUSLY

SITTING - CONTINUOUSLY

SPEAKING - CONTINUOUSLY

OTHER, please describe
- Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.