General Site Manager - Denver

Hey there!
We're Fever, the world's leading tech platform for culture and live entertainment.

Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we're revolutionizing the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.

Our results? We've teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?

To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!

Ready to be part of the experience?

Now, let's discuss this role and what you will do to help achieve Fever's mission.

ABOUT THE ROLE

Fever is seeking a General Site Manager (GSM) to lead a VR experience venue in Denver, CA.

The GSM plays a key leadership role in overseeing the day-to-day operations of the venue, ensuring exceptional guest experiences, staff performance, and smooth operational flow. This role is hands-on and requires the GSM to take full ownership of the site, from leading the team to handling guest issues, maintaining the venue's operations, and driving business results.

The right candidate is a proactive leader who thrives in a fast-paced environment, is resourceful in problem-solving, and consistently sets the standard for service, professionalism, and operational excellence. The GSM will also be integral in growing the venue's visibility in the community, fostering strong relationships, and driving attendance.

GENERAL RESPONSIBILITIES:
On-Site Operational Leadership

• Lead the day-to-day operations of the venue, ensuring smooth delivery of all experiences, high-quality guest service, and minimal disruptions
• Step in and be an active participant on-site, taking on tech or front of house staff roles during your shift on-site.
• Manage, schedule, and develop on-site staff, ensuring they're trained, engaged, and prepared for their shifts
• Maintain operational efficiency by troubleshooting issues, ensuring equipment and show elements are in top condition
• Oversee facility upkeep, ensuring cleanliness, safety, and readiness for guests at all times
• Lead shifts and demonstrate excellent service standards to the team, acting as a role model for both staff and guests
• Foster a positive and accountable team culture with clear feedback and coaching

Community Development & Guest Experience

• Act as the first point of escalation for guest concerns, resolving issues quickly and empathetically
• Ensure a welcoming environment for all guests by anticipating their needs and providing exceptional customer service
• Model excellent service and maintain strong relationships with community partners, suppliers, and corporate stakeholders
• Maintain up-to-date knowledge of event schedules, promotions, and ticketing updates to anticipate guest needs and optimize the experience
• Drive local attendance and brand visibility through community engagement, partnerships, and special events
• Strengthen the brand's presence in the city through outreach initiatives, cultivating lasting relationships with local businesses and partners
• Ensure high levels of customer satisfaction by monitoring guest feedback and implementing improvements when necessary
• Oversee all B2B and B2C group bookings, ensuring that clients' expectations are met and exceeded

Administrative, Reporting and Accounting Responsibilities:

• Assist in managing the venue's budget, including payroll auditing and cost control measures to ensure financial health
• Handle retail sales and inventory management, ensuring stock levels are maintained and products are available to guests
• Complete daily show reports, incident reports, and assist with any administrative duties as needed
• Track KPIs such as labor efficiency, revenue per visitor, and overall profitability, identifying…