KSE Venue Tour Guide

Job Title: KSE Venue Tour Guide

Department:
Guest Experience

Business Unit: KSE

Location:
Denver, CO (Ball Arena & DICK’S Sporting Goods Park)

Reports To:
Manager, Guest Experience

Employment Type :
Variable Hour – Hourly
- Non-Exempt

Supervisor Position:
No

Posting End Date: 06/11/2026

Kroenke Sports & Entertainment (KSE) is an American Sports and Entertainment holding company based in Denver, Colorado. KSE is committed to providing world class sports and entertainment for both live and broadcast audiences. We are the employer of choice as the owner and operator of Ball Arena, DICK’S Sporting Goods Park, the Paramount Theatre, Denver Nuggets (NBA), the Colorado Avalanche (NHL), Colorado Mammoth (NLL), Colorado Rapids (MLS), KIMN,KXKL, KKSE (FM/AM), Altitude Sports & Entertainment, Major League Fishing/Fishing League Worldwide (MLFLW), Winner comm, Outdoor Sportsman Group, and Sky Cam.

Ball Arena and DICK’S Sporting Goods Park are world class sports and entertainment venues that are home to the Denver Nuggets, Colorado Avalanche, Colorado Mammoth and Colorado Rapids. Our tours are a fun way for both adults and kids to learn about how we convert the Ball Arena floor from hockey to basketball, what makes the design of DICK’S Sporting Goods Park unique, and what it takes to host over 250 events a year at multiple venues.

KSE Venue Tour Guides will be responsible for sharing the history and fun facts of our venues as well as answering guest questions. Positive energy and enthusiasm are expected. Program is focused on Ball Arena currently, but will be expanding to DICK’S Sporting Goods Park soon!

• Provide guided walking tours of Ball Arena and DICK’S Sporting Goods Park
• Conduct tours within the time allotted by the daily tour schedules
• Have an upbeat, energetic personality and have a positive, team-oriented, professional attitude
• Memorize multiple different tour scripts and routes
• Be dependable and arrive for each tour shift as scheduled
• MUST be comfortable managing and speaking in front of large groups
• Maintain the highest possible level of customer service using KSE Memorable Moments program S.E.T.S values
• Have general knowledge about teams, venues, and events
• Utilize equipment and technology systems to scan and check-in tour guests
• Attend all trainings and follow policies as defined by management and outlined in the Tour Guide Handbook
• Adhere to additional policies and protocols established by the company
• Coordinate with Guest Experience Manager for tour route availability
• Maintain professional relationships with all departments in the venue
• Utilize a radio to communicate with other staff members
• Ability to work a varied, part-time schedule (primarily weekday during business hours, occasional nights and weekends)

This description is a summary only and highlights the general level of work being performed. It is not intended to be all-inclusive. The duties of this position may change based on business needs. The Company reserves the right to add or remove duties and responsibilities at the discretion of the supervisor and/or hiring authority.

• Walking and standing for the majority of the shift/day
• Independent work
• Ability to stand and move for long periods of time both indoors and outdoors in varied weather conditions
• Public speaking in large group settings
• Availability during business hours and occasional non-business hours if needed

• Minimum
  • High School or GED
  • 1+ year of work experience required
  • Applicants must meet minimum qualifications at the time of hire.
  • General proficiency in word processing and excel spreadsheet programs; must have email access
  • Upbeat, energetic personality and have a positive, team-oriented, professional attitude
  • Applicants must meet minimum qualifications at the time of hire
• Preferred
  • Bilingual skills
  • At least 1+ year of customer service or closely related experience preferred
  • Previous tour guide/ambassador experience preferred

• Ability to walk for 90 minutes at a time 1-3 times per day, including around venue concourses, up and down stairs, hold doors for guests, etc.
• Ability to…