Facility Customer Service Coordinator

Facility Customer Service Coordinator

Location:

1501 W. Evans Avenue, Denver, CO 80223

Schedule:

Full-time, Monday - Friday, 8:00am - 4:30pm (seasonal not available)

Compensation: $20.75 – $26.50 hourly

• Address customer inquiries via telephone and email by providing accurate information regarding products and product applications
• Ensure high levels of customer satisfaction through excellent service
• Build positive relationships with customers
• Intake, process, and verify customer orders to ensure they are completed and documented accurately
• Build and maintain knowledge of all products to ensure effective customer recommendations
• Act as liaison between customers, sales representatives, and store staff
• Ensure compliance with policies and procedures including safety, loss prevention, and security
• Follow quality service standards and comply with procedures, rules and regulations
• Assist with moving and loading product
• Operate batch tinting equipment, as needed
• Contact with other employees and operate heavy machinery; must have access to proprietary information and raw materials in a supervised or unsupervised manner
• Undergo a criminal history review to protect the safety of the company’s staff, employees, and vendors

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend and communicate in English
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 100 lbs. on occasion
• Must have at least one (1) year of work experience in customer service, retail, or sales

• Associate's degree or higher in Business, Sales, or Marketing
• At least one (1) year of experience working as a Facility Coordinator
• At least three (3) years of work experience in customer service, retail, or sales
• At least one (1) year of work experience using material handling equipment (forklifts, pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollies, conveyor belts, etc.)
• Previous work experience selling paint and paint-related products
• Prior work experience operating tinting or color-matching equipment

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.