Casino Shift Manager

Casino Shift Manager

Salary: $86,000+

Status:
Full Time

Shift: Varies

Other Compensation:
This position is bonus eligible after completion of one full calendar year, which is determined by the Company in its sole discretion and based on certain Company and personal performance objectives

• Constantly review staffing needs and recommend an increase/decrease in staffing levels to coincide with business demands.
• Identify signage problems and notify the proper departments to correct.
• Assist in resolving Team Member issues, motivating Team Members to ensure that they are providing quality service.
• Assist Managers and Supervisors to ensure that the operation is being managed in accordance with company standards.
• Maintain an active presence on the casino floor at all times.
• Create a friendly work atmosphere and communicate an 'Open Door' policy to all team Members to resolve disputes in a timely manner.
• Exhibit a positive and professional attitude with guests and Team Members.
• Work toward resolving guest complaints and assist with guest incidents in a helpful, courteous, and constructive manner, and if necessary, review available documentation and/or create documentation concerning the incident.
• Provide regular communication with all levels of management and recommendations to improve the effectiveness of property operations.
• Decisions must be based upon the best interests of the company while following Colorado Division of Gaming Rules and Regulations.
• Relieve Table Games Supervisors and Surveillance Operators when their respective managers are not available.
• Other related duties include complying with the following:
  Colorado Limited Gaming Act, Colorado Gaming Rules and Regulations, Colorado Internal Control Minimum Procedures, Colorado Liquor and Beer Codes, Federal requirements for Anti-Money Laundering, Company Policies, and IRS reporting.

• A commitment to Guest Service.
• A commitment to a safe work environment.
• Effectively pass along information from shift to shift and from department to department when needed.
• Self-motivated and self-directed. Must be able to work under minimal supervision.

Required Skills:

Knowledge, Skill and Ability:

• Proficient knowledge of all casino property operations, including table games, slot operations, and restaurant operations.
• Fluent in English.
• Ability to communicate effectively in verbal and written formats with both internal and external guests.
• Ability to work well with others and under stressful conditions.
• Proficiency in Microsoft Office and Oasis applications.
• Ability to read, analyze and interpret common gaming documents and procedural manuals.

Education, Training &

Experience:

• High School Diploma required. Bachelor’s Degree preferred.
• At least 3 years of management experience in a gaming operation.
• At least 3 years of table games experience.
• Ability to obtain Colorado Key Gaming License.

Cultural Best Fit Characteristics

• Ability to see the whole picture.
• Conscientious about the bottom line.
• Does not accept mediocrity.
• Leads by example.
• Promotes the property as an ambassador.

Full Time Team Members (30+ hours) will enjoy the following benefits and perks:

• Paid Time Off
• 6 Observed Holidays and Holiday Pay
• Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match

Part Time and Full Time Team Members (TMs) will enjoy the following benefits and perks:

• 1 Free Hot Meal per shift and Unlimited Coffee, Tea, Soft Drinks
• Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week
• 80% Subsidized Bus Transportation Options - most positions 100% Subsidized
• Free Covered Parking
• Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year)
• Wardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positions
• Career Development and Advancement Programs
• Team Member Anniversary Recognition (earn resort credit, vacation trips and more!)
• Team Member Hotel, Retail, and Spa Discounts

Don't want to drive to Black Hawk? You don't have to! Check out these casino bus routes at  As a Team Member of Monarch we subsidize your bus transportation from 80%!

An Equal Opportunity

Employer:

Monarch Casino Black Hawk does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.