Baggage Handler

Job Title

Meet and greet arriving passengers in the claim area and provide assistance and information to individuals meeting arriving passengers. Determine service needs of customers, providing assistance with all baggage issues, i.e., lost articles, lost, damaged and pilfered baggage.

Make Baggage Arrival announcements when customers arrive in the claim area providing information and instruction.

Monitor the delivery of baggage to the claim area; coordinate with Ramp Service regarding missing bags and handle irregularities associated with the baggage delivery process. Coordinate baggage change orders according to local procedures with ramp services.

Process delayed, damaged and pilfered baggage claims in a timely manner and pursuant to company policy at Baggage Service Offices

Ensure all baggage file information is complete and accurate in the computerized baggage tracking system, updating the file when applicable.

Amend existing files with baggage status in a timely manner and pursuant to company policy.

Close baggage claim files that have been resolved in a timely manner and pursuant to company policy.

Process all baggage tasks in the Task Manager Workflow

Forward on-hand bags, including processing unclaimed bags and forwarding to Central Baggage Resolution Office Warehouse in accordance with prescribed timelines.

Arrange baggage delivery with baggage service delivery providers. Assist customers with damaged and pilfered bags, lost and found and loss and/or delay of assistive devices. Understand and manage work based on DOT guidelines, limits to liability, Contract of Carriage and company policy. Additional related duties as deemed operationally necessary by baggage service.

Required:

• Must be 18 years of age or older
• A high school diploma, GED, or college degree is not required

Preferred:
• 1 year of similar work experience
• 1 year of customer service experience

ABM will accept applications for this job until 7/10/2026

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals.

Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM:
Driving possibility, together. ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call .

We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military.

With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at  ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.

For more information, visit

Job Identification 156740

Posting Date 06/23/2026, 05:38 PM

Job Schedule Full time

Locations Denver, CO, United States

Job Category Customer Service

Work Days Full Time, Including Weekends

Workplace On-site