Guest Relations Representative

Position: Guest Relations Representative

Location: Denver, CO

Job : 568

# of Openings: 1

Job Title:

Guest Relations Representative

Department: Guest Experience

Business Unit: KSE

Location: Denver, CO (Ball Arena, DICK’S Sporting Goods Park & Paramount Theatre)

Reports To: Senior Manager, Guest Experience

Employment Type: Variable Hour
- Hourly
- Non-Exempt

Supervisor Position: No

Kroenke Sports & Entertainment (KSE) is an American Sports and Entertainment holding company based in Denver, Colorado. KSE is committed to providing world class sports and entertainment for both live and broadcast audiences. We are the employer of choice as the owner and operator of Ball Arena, DICK’S Sporting Goods Park, the Paramount Theatre, Denver Nuggets (NBA), the Colorado Avalanche (NHL), Colorado Mammoth (NLL), Colorado Rapids (MLS), KIMN,KXKL, KKSE (FM/AM), Altitude Sports & Entertainment, Major League Fishing/Fishing League Worldwide (MLFLW), Winner comm, Outdoor Sportsman Group and Sky Cam.

Our KSE Guest Relations team as part of our Guest Experience department shares the common goal of providing guests with a consistent level of service that both exceeds their expectations and enhances their experience at our venues. We all work together to welcome each guest to every event with genuine enthusiasm. As a Guest Relations Representative, your top priority is the guest.

You are here to assist our guests and ensure their needs are met. Positive energy and enthusiasm are expected. Guest Relations Representatives will be trained at Ball Arena first, with the opportunity to join the teams at DICK’S Sporting Goods Park and Paramount Theatre after initial training at Ball Arena is complete.

• Greet guests in a friendly and welcoming way
• Smile and provide a warm welcome/thank you/good night to all guests
• Offer assistance in locating seats, concession stands, ATMs, smoking sections, bathrooms, etc. in arena and/or at our outdoor venue
• Distribute promotional items and giveaways to guests during events
  
  Relocate guests to ADA seating when necessary
• Provide wheelchair escorts for guests
• Roam concourses/up and down sections/in specific areas of the arena during an event to further assist guests
• Determine best action to be taken in response to guest complaints or problems; consults with Supervisors and Manager to determine best course of action for unusual problems or situations
• Maintain a positive, professional working relationship with all building partners and works with all departments to assure highest quality experience for our guests
• Utilize a radio to communicate with other staff members
• Assist with recovering Lost & Found items for guests during and immediately after events until the building is clear
• Scan guest tickets upon entry of venue (Paramount Theatre ONLY)
• Occasionally manage a kiosk position
• Adhere to all work rules, procedures and policies established by the company
• Attend/participate in all required department and company trainings
• Participate in Memorable Moments program initiatives and recognition efforts
• Provide memorable moments to guests by celebrating special occasions such as birthdays, anniversaries, etc.
• Ability to work a varied, part-time schedule including weekends, evenings, holidays and playoffs
  • (3 hour guaranteed shift minimum for all required in person events/trainings)
• Other duties as assigned

This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business needs. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

• Ability to stand & walk for extended periods of time (on solid concourses/outdoor concrete/up and down stairs/etc.)
• Ability to work both indoors and outdoors in varied weather conditions
• Ability to work a 4-7 hour shift on average (3 hour minimum)
• Tolerance for moderate to loud event noises/music/sound/lights
• Ability to work non-traditional hours including nights, weekends and holidays
• Ability and comfortability with…