Operations Relationship Specialist - Transamerica AM

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** Job Description Summary
** At Transamerica Asset Management, high performance, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential unleashed by leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.
Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.

Who we are:

Today, we’re part of an international holding company, Aegon, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them.
Transamerica Asset Management (TAM) is a division within Aegon Asset Management, an active global asset management firm with investment capabilities that span public and private markets across asset classes, sharing a common belief in fundamental, research-driven active management.

What we do:

TAM’s vision is to be a valued asset manager by growing a profitable, scalable investment platform that connects the right solutions to our clients’ needs. We provide active fixed income and differentiated equity strategies by following our Investor First process and leveraging the capabilities of our suite of sub-advisers. Our business encompasses approximately $65 billion of net assets under management; consisting of variable insurance funds, retail mutual funds, ETFs, collective investments trusts and other assets.

Position Overview:

As an Operations Relationship Specialist, you will be responsible for strengthening the service experience for mutual fund customers, financial advisors, and institutional trading partners. Partners with service providers and cross-functionally within the Operations Department to produce an exceptional client experience. Provides oversight of service providers and other vendors to ensure service level agreements are being met or exceeded, recognize trends, resolve systemic issues and drive procedural improvements.

Flexibility learning new responsibilities related to department needs and functions.##
** Job Description
**** Responsibilities:
*** Enhance relationships with key service providers, vendors, customers, financial advisors, and wholesaling staff.
* Provide timely support for portfolio managers, including working with institutional trading partners, monitoring as-of trading activity as well as any resulting fund impact.
* Act as a resource to fully resolve escalated customer and financial advisor service issues; perform root cause analysis, communicating resolution and taking action toward service recovery.
* Perform oversight of service providers based on operational guidelines and procedures related to responsibilities such as the year-end shareholder tax reporting process, direct business trade functions, fund pricing and distributions, and cash control.
* Provide appropriate information to the Operations Management team regarding potential servicing issues.
* Support internal and external audits; complete research requests from Transamerica's Legal and Compliance teams with an increased attention to detail and strong degree of precision.
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* Required Qualifications:

*** Bachelor’s degree or equivalent business experience.
* Two years of mutual fund or relationship/vendor management experience.
* Ability to work independently and as part of a team.
* Excellent written, oral and interpersonal communication skills.
* Strong analytical and problem-solving skills.
* Ability to establish and positively influence business relationships.
* Proficient using MS Office products.
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* Preferred Qualifications:

*** Broad understanding of the mutual fund landscape.
* Familiarity with service provider products and recordkeeping platforms.
* Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and…