Relationship Manager C&I

Overview

The Relationship Manager works closely with Loan Officer(s) and Bank customers to successfully manage and enhance the customer relationship.

• Acts as liaison between location officers and back office lending personnel, including booking new loans and renewals.
• Understands commercial relationships and loan officer requirements, communicate as appropriate with customer, and gather all necessary information and documentation for new loan requests, renewals and modifications.
• Prepares the weekly past due, overdraft and maturing loan lists and assist in the collection of past due loans.
• Analyzes and prepares commercial loan packets and manage the process through to closure.
• Provides administrative assistance to commercial, consumer and branch loan officers.
• Prepares appropriate loan disbursement entries (cashier’s checks, deposit, wire transfer etc.) on signing date, in coordination with loan disbursement instructions provided by Loan Processor.
• Works with Title Companies and Loan Admins as needed to clear requirements and complete closing.
• Successfully manages Loan Document exceptions, working with lenders and clients as needed for resolution.
• Reviews Loan Documents prior to closing.
• Communicates with customers as needed for payment collection.
• Successfully serves as a key contact point for bank customers and collects monthly and annual financial statements from them.
• Manage sofficer pipeline opportunities and support follow-up/outreach.
• Works with CSR’s to establish requested/required deposit accounts.
• Regular and reliable on-site attendance is required.
• Performs other duties as assigned.

• Demonstrate excellent oral and written communication skills.
• Ability to provide Outstanding Customer Service through courteous, knowledgeable and professional communication, whether in person, via electronic communication, or telephone.
• Excellent Oral and Written Communication Skills.
• Knowledge of general banking policies/procedures, including an understanding and application of banking compliance regulations.
• Thorough understanding of Alpine Bank Consumer and Commercial Credit Policy and Process. Intermediate-level mathematical skills and keyboard navigation.
• Ability to assume responsibility, display initiative, and exercise good judgement.
• Self-motivated with strong ability to work independently.
• Pro-active problem solver.
• Strong critical thinking skills.
• Detail Oriented.
• Adaptable to Change.
• Proficient in identifying, evaluating, and reviewing required loan and financial documentation.
• Able to multi-task, prioritize, manage pressure, and meet deadlines.
• Proficiency in Adobe and Microsoft Office (including but not limited to) Word, Excel and Outlook.
• An understanding of financial data, ratios, security instruments, insurance, title work, and regulatory documentation is preferred.

• An Associate’s Degree (AA) or equivalent from a two year college or technical school, or knowledge typically gained through a minimum of three (3) years progressively responsible experience in a high demand, multi-tasked professional administrative or secretarial position; or an equivalent combination of education and experience.
• Notary Public is a plus.
• Possession of, or ability to obtain, a valid State of Colorado Drivers’ License, required.
• Possession of, or ability to obtain, a valid NMLS License, required.

• Previous bank lending or Relationship Management experience is preferred.
• Experience in a Customer Service Representative role is preferred.
• An equivalent combination of education and experience may be substituted on a year to year basis.

This individual will work in a climate controlled, fast-paced office environment with prolonged periods of sitting. Occasional weekends, after normal hours and/or holidays work may be required. Some driving may also be required.

These are representative of those which must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk, sit, reach with arms, talk or hear…