Accounts Receivable Specialist, NA

About Vantage Data Centers

Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

The Accounting Operations team is responsible for accurately, timely and efficiently executing and recording the organization's financial transactions with third parties. It is highly engaged in building and maintaining fruitful financial relationships with customers and suppliers across North America through its 3 core groups: accounts payable, billing and accounts receivable and purchasing operations.

The team coordinates the entry, review, and approval of day-to-day transaction processing in accordance with financial policies and the department's SLAs. Team members proactively engage in solving problems through close collaboration with internal and external stakeholders. They engage in the development and implementation of continuous process improvements, maximizing the use of our technology resources to improve accounting operational efficiency. The team is service-oriented and behaves with integrity, agility, respect, and initiative.

This role will be based in:
Denver, CO and is in alignment with our flexible work policy. (3 days on site required, 2 days flexible).

Vantage is seeking an Accounts Receivable Specialist to join our Accounting Operations team and support the financial relationship with our North American customers. This role is responsible for full-cycle accounts receivable activities, including billing, cash application, account reconciliation, and customer account management. The specialist will also maintain the customer database, ensuring the accuracy of operational and financial information. In addition, this role will support month-end close activities by reconciling key accounts, preparing aging reports, and maintaining a strong financial documentation and archival system.

This role operates with significant autonomy, managing large projects with limited oversight and engaging with senior-level managers or directors. The specialist handles complex challenges in invoice reconciliation, customer relationships, and process optimization, while contributing to the development and implementation of new products, processes, standards, and operational plans that drive efficiency, accuracy, and strategic initiatives within the accounts receivable function.

• Manage the administrative relationship with customers, including billing, cash receipts, and holistic maintenance of customer accounts and subledgers.
• Collaborate closely with internal and external stakeholders to ensure efficient processes seamless information flow and to provide responsive support.
• Work cross-functionally to address issues arising from growth in the customer base, with a strong emphasis on customer service.
• Analyze accounts receivable processes and recommend improvements to enhance accuracy, efficiency and compliance.
• Maintain accurate and current accounts receivable records and an organized and compliant financial document management and archival system.

• Create and maintain customer accounts, tenant database and related documentation in real-time.
• Process customer billing, record cash receipts, and reconcile both customer accounts and related general ledger accounts.
• Conduct collection activities and escape issues when necessary.
• Partner with the Head of Enterprise Sales and Technical Coordinators to align commercial and financial operations.
• Execute internal controls related to customer accounts, including ensuring fiscal compliance of sales transactions.
• Organize, classify, and archive Company financial documents.
• Perform additional duties and special projects as assigned by management.

• Degree in Accounting or related field preferred.
• 2-5 years of experience in a similar role within a large or complex finance organization.
• Ability to read and interpret complex contractual language and entity structures.
• Experience in the data center, real estate, construction, or service industries preferred.
• Strong ability to manage sensitive issues and respond effectively to complex inquiries.
• Excellent organizational skills and ability to manage multiple priorities independently.
• Demonstrated thoroughness, professionalism, and strong interpersonal skills.
• Resourcefulness and ability to operate autonomously in a high-growth, fast-paced environment with evolving processes.
• Exceptional customer-service orientation with both internal stakeholders and external partners.
• Experience with Yardi Voyager preferred.
• English required;
  French language skills are an asset.
• Proficiency with Windows and Office 365.
• Intermediate Excel…