Manager of Payment Operations

About Karbon

Karbon is the global leader in AI‑powered practice management software for accounting firms. We provide an award‑winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines.

Manager of Payment Operations – owns and continuously improves how payments work inside our platform. A hands‑on builder role focused on designing, documenting, and operating payment processes and leveraging modern AI tools for automation.

• Personally manage payment reconciliation, chargeback processing flows, vendor oversight, and escalation response across Karbon's US payment flows.
• Serve as the internal subject‑matter expert on Stripe – monitor performance, troubleshoot transactions, and flag anomalies.

• Design, document, and maintain SOPs for all payment operations functions with a focus on systematization, templating, and automation.
• Implement controls and workflows that are audit‑ready and scalable as volume grows.

• Identify repetitive or high‑volume operational tasks and lead efforts to automate them using AI tools (including Claude) and workflow tooling.
• Partner with Engineering and Product to embed automation into Karbon's payments infrastructure.
• Act as the team's resident experimenter: test, document, and share what works.

• Own the day‑to‑day relationship with Stripe and any future payment partners – monitor SLAs, escalations, and reliability.
• Contribute operational and financial perspective to future payment tech stack evaluations.

• Work closely with Finance to ensure payment revenue, processing fees, and margin are accurately captured and clearly communicated.
• Build and maintain dashboards and reporting that give leadership real‑time visibility into payment economics.

• Maintain awareness of applicable compliance requirements (PCI‑DSS, ACH rules, CCPA) and ensure processes stay aligned.
• Fraud prevention experience is a plus.

• Partner with Product and Engineering to surface operational insights that inform roadmap decisions.
• Support CS and Implementation teams by providing payment expertise that improves the client onboarding and billing experience.

• 3–6 years in payments operations, financial operations, or fintech—hands‑on experience, not just oversight.
• Strong working knowledge of US payment flows: ACH, card processing, settlements, chargebacks, and reconciliation.
• Experience building or significantly improving payment operations processes from scratch.
• Familiarity with Stripe or comparable modern payment infrastructure.
• Enthusiasm for using AI tools to automate and improve operational workflows.
• Strong analytical instincts; comfortable in spreadsheets, dashboards, and data.
• Clear communicator who can translate payment complexity for non‑specialist audiences.

• Experience with fraud prevention, underwriting, or risk monitoring in a payments context.
• Exposure to international payment flows (Canada, UK, AU, NZ).
• Experience in a SaaS or fintech company serving SMB or professional services clients.
• Familiarity with PCI‑DSS compliance requirements.

• Core payment operations SOPs documented, with clear automation coverage mapped.
• Reconciliation and chargeback processes running cleanly with minimal exception rate.
• At least two meaningful workflow automations shipped and in active use.
• Finance team has real‑time visibility into payment revenue, costs, and margins through live dashboards.
• Karbon's Stripe relationship actively managed with SLA visibility and a clear escalation path.
• Recommendations delivered on pricing and fee structures across active payment methods.

• Gain global experience across Australia, New Zealand, UK, and Canada.
• Flexible Time Off with an encouraged 4 weeks use per year.
• Company‑paid medical for you, eligible spouse/partner, and…