Fraud Analyst​/Quality Control Monitoring Specialist

About The Role

Summary:

The Fraud Analyst / Deposit Quality Control Specialist identifies, investigates, and mitigates fraud risks across all departments of the bank while ensuring the integrity and quality of deposit operations. This role serves as the primary liaison between the bank and GBCI Fraud and plays a critical role in protecting customers’ financial accounts.

The ideal candidate demonstrates strong analytical skills, attention to detail, and a high level of empathy and professionalism when assisting customers facing potentially stressful fraud situations. This role also provides backup support for the Deposit Quality Control function to ensure compliance with internal policies, regulatory requirements, and operational standards.

Compensation pay range for this position is $23.89 - $27.45 per hour. Offers are analyzed individually and consider geographic location, years of experience, and educational background.

• Investigate fraud events and suspicious activity across all bank departments.
• Partner with GBCI Fraud to investigate confirmed or suspected fraud cases.
• Serve as the primary point of contact between GBCI Fraud, bank employees, and customers.
• Provide timely updates, coordination, and resolution communication on fraud cases.
• Document investigative findings and escalate complex or high-risk cases as appropriate.
• Attend and actively participate in monthly fraud meetings.
• Provide empathetic, professional support to customers experiencing fraud‑related issues.
• Recognize the sensitive nature of fraud events and respond with understanding and urgency.
• Ensure clear and consistent communication between all stakeholders throughout the fraud resolution process.
• Review and stay current on Fraud Policy and procedural updates.
• Ensure changes are clearly communicated and implemented across the organization.
• Monitor adherence to fraud policies and recommend improvements where appropriate.
• Regularly review GBCI policy and procedure updates via the bank intranet to ensure compliance.
• Develop and deliver training programs for employees on fraud detection, prevention, and response.
• Promote fraud awareness across all departments and customer education through ongoing training and communication.

• Perform quality control for all retail and business branch documentation to ensure compliance with policy, division and GBCI standards, including:
• Deposit account maintenance – new DDA, SAV, and CD accounts
• Change of address and phone number maintenance, account status changes, new CIF setups, debit card applications
• Closed DDA, SAV and CD accounts, superseded DDA, SAV and CD accounts
• POA, executor, personal representative, guardian, conservatorship documents
• Account relinquishments, night drop agreements, debit card opt‑in/opt‑out
• AFT/Sweep transfer forms, beneficial ownership forms
• Certificate of Trust
• Verify that all required deposit documents are scanned and reviewed in Synergy in a timely manner.
• Verify the correctness of information entered within the JHA Xperience and Synergy systems.
• Identify all line items with exceptions and send to the Branch Operations Managers on a weekly basis and note all items which have been resolved.
• Actively work and complete all Synapsys events timely.
• Review all GBCI policy and procedure updates on bank intranet as frequently as necessary to ensure work is being completed correctly.
• Participate in growth and development through regularly scheduled feedback.
• Perform job functions in compliance with all company policies, federal and state rules and regulations, including, but not limited to:
• Bank Secrecy Act, Anti‑Money Laundering Act, Offices of Foreign Asset Control, Gramm‑Leach‑Bliley Act and Sarbanes‑Oxley.
• Other duties as assigned.

• High school education or equivalent required.
• Three years bank deposit operations and/or fraud analyst experience preferred.
• Previous office experience and prior use of basic office equipment preferred.

• Experience with Microsoft Office products:
  Word, Excel, and Outlook.
• Knowledge of Jack Henry Silverlake.
• Knowledge of general banking products and terminology.
• Must possess…