Billing and Collections Manager

JC Porter is searching for a Billing & Collections Manager for a professional services organization looking to strengthen and scale its billing operations. This role will oversee the full billing lifecycle, lead a team of billing and collections professionals, and serve as the primary escalation point for complex billing, e-billing, client account, and collections-related matters.

This is a strong opportunity for someone with legal or professional services billing experience who enjoys leading teams, improving workflows, and partnering closely with internal stakeholders to drive accuracy, timeliness, and operational consistency.

The Billing & Collections Manager will lead a centralized billing function and help ensure billing processes are accurate, compliant, and efficient from pre-bill review through final invoice distribution. This role requires someone who can balance team leadership, process improvement, client service, and hands‑on issue resolution.

• Manage billing, collections, e-billing, and client account support teams
• Oversee billing workflows, deadlines, handoffs, and quality control
• Ensure invoices are accurate, timely, and aligned with client billing guidelines
• Serve as the escalation point for complex billing issues, questions, and workflow challenges
• Monitor WIP, AR, billing status, realization, and related reporting
• Support e-billing submissions, appeals, deductions, short pays, and rejection resolution
• Oversee client, matter, timekeeper, rate, budget, and billing setup accuracy
• Lead annual rate increase processes and related data audits
• Partner with Finance, Revenue Management, Accounting, IT, and leadership on process improvements
• Develop procedures, best practices, and training materials to support consistency

• 5+ years of billing, accounts receivable, or receivables operations experience
• 3+ years of legal billing experience
• Bachelor’s degree in Accounting or a closely related field (Preferred)
• Strong knowledge of professional services billing practices
• Strong understanding of e-billing platforms, LEDES formats, and client billing guidelines
• Advanced Excel skills and experience preparing billing, WIP, AR, and ad‑hoc reports
• Excellent communication, leadership, and problem‑solving skills
• Ability to manage competing deadlines in a fast‑paced environment
• Experience supporting complex billing structures in a legal or professional services environment
• Proven ability to improve workflows, standardize processes, and support system enhancements

• Leadership role with direct oversight of billing and collections operations
• Opportunity to help strengthen processes during a billing function transformation
• High visibility across finance, leadership, attorneys, and client‑facing teams
• Strong opportunity to mentor, develop, and build a high‑performing billing team

If you’re a billing leader who understands legal or professional services billing and enjoys building efficient, accountable teams, this could be your role.