Tax Solution Representative

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.

The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work.

We’re hiring a customer service oriented individual with accounting knowledge to be our Tax Examiner I in the Taxpayer Service Call Center! The Call Center employs representatives trained to address citizens’ tax related inquiries ranging in diversity from sales and marijuana excise tax to wage withholding and income tax. We promote voluntary compliance with all tax laws through information, education, assistance and customer service.

Our customer focused representatives become highly skilled, trained professionals after receiving up to four months of onsite, comprehensive orientation and training. These employees learn many key aspects of the role of serving as Tax Examiners, including instructing taxpayers on completion of applicable forms and documents; making determinations of appropriate tax collection procedures; and making authorizations or denials of refunds or assessments.

Moreover, the Tax Examiner provides the public with information regarding tax statutes, department policies, procedures and positions on taxes administered by the department by telephone, web messages and issuance of letters.

• Educate inbound callers over the phone on specific and ambiguous tax issues administered by the Department of Revenue when the callers are uncertain about Colorado statutes, policies, and procedures.
• Analyze and understand complex issues affecting their tax accounts in a fast‑paced environment while also communicating the situation clearly and effectively in a way that the caller can understand.
• Assist callers with exceptional customer service in utilizing the Department of Revenue or related entity’s websites, tax software, or service portals to file returns, submit payments, access tax information, and many other activities.
• Learn and adapt to changes in statutes, policies and procedures on a frequent basis while being able to also facilitate the resolution of taxpayer account issues in accordance with the state statutes and policies.

This posting is only open to residents of the State of Colorado at the time of submitting your application.

• High school diploma or General Education Diploma (GED).
• Two (2) years of experience in customer service; six months of this experience must include work in accounting, bookkeeping, auditing or tax‑administration.
• Additional appropriate education in Accounting, Business, Finance will substitute for the required experience on a year‑for‑year basis.

• State experience working with Gen Tax.
• Experience working with state, county or municipal taxes.
• Experience in bookkeeping, technical accounting, tax administration, business economics, finance.
• Proficient with Microsoft Office and Google Workspace.
• Previous call center experience.

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations; all employees must undergo a pre‑employment evaluation of their tax records/accounts to ensure compliance with this policy.

Final candidates must also complete a successful background investigation and reference check prior to appointment.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all…