Corporate Mortgage Loan Administration Specialist II

About The Role

Glacier Bancorp’s Mortgage Loan Admin Specialist II is responsible for initiating third‑party service orders on mortgage loans, managing appraisal orders through receipt, and reviewing and processing disclosures within established guidelines.

The Specialist will coordinate directly with customers, vendors, and bank staff, maintain regular communication with the Mortgage Loan Admin Supervisor, and suggest operational improvements as needed. This corporate position may be located in any of our nine‑state locations across AZ, CO, , MT, NV, TX, UT, WA, or WY.

• Order third‑party services on mortgage loans, including certificates of eligibility on VA loans, condo documents, tax transcripts, title commitments, VOE/VOI/VOA, flood certificates, case numbers, payoffs on VA IRRRL loans, CAIVRS entries, and homeowners’ insurance policies.

• Order appraisals.
• Manage the order and follow‑up as needed.
• Deliver a copy to the applicant within the required time frame.
• Perform limited review on appraisals as required.

• Disclose initial mortgage loan disclosures promptly and accurately.
• Ensure all required product, regulatory, and state disclosures are included in disclosure packages.
• Ensure appropriate disclosures and notices are issued within regulatory time frames.
• Verify fee and loan information for accuracy at the time of disclosure.

Request additional information/documentation as needed.

• Maintain consistent and thorough communication with all involved parties, including internal and external customers and staff, in a professional, courteous, and friendly manner.
• Remain current on loan programs and lending (federal and state) regulations, compliance, and bank policies, ensuring all disclosure requirements meet Federal time limitations.
• Maintain contact with government agencies and investors to determine changes in requirements and products.
• Regularly participate in educational offerings from FHA, FNMA, FHLMC, VA, MI companies, etc., to stay current with changes.

• Required:
  
  High School Diploma / GED

• Required:
  
  2 years clerical experience in mortgage fulfillment.
• Required:
  
  1 year experience in 2 of the loan admin desk functions (Order Desk, Appraisal Desk, or Disclosure Desk).
• Preferred:
  Advanced / Specialized Knowledge of company, FNMA, and FHLMC guidelines and procedures.
• Preferred:
  Advanced experience with loan platform software such as Encompass and ability to learn additional computer applications.

• Ability to multi‑task and handle complex tasks efficiently. Strong organizational skills.
• Strong analytical skills.
• Strong attention to detail.
• Must comply with all company policies and procedures and all applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by the due date.

• Occasional travel required (less than 10 days per year) by automobile (as driver or passenger), commercial airlines, rental vehicles, and public transportation, and ability to lodge in public facilities.

• Environment:
  Indoors, a climate‑controlled shared work area.
• Noise Level: Minimal noise.
• Lifting:
  Sedentary work; may occasionally lift up to 10 pounds. Jobs involve sitting most of the time with only occasional walking and standing.

COMPENSATION & BENEFITS:
Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes medical, dental, vision, life insurance, health savings account, Employee Assistance Program, health rewards program, retirement savings plan (401(k) and Profit‑Sharing), disability benefits, education and training benefits, and discounts on banking products. We also offer a generous Paid Time Off (PTO) plan with accruals beginning at .0745 per hour worked for part‑time employees, up to a maximum of 240 hours per year for full‑time employees.

Most full‑time employees receive 6 paid holidays; part‑time employees receive pro‑rated paid holidays. Employees in Utah and Nevada may be eligible for pay for certain state‑recognized holidays.

We are an Equal Opportunity Employer and qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the U.S.

No recruiters or unsolicited agency referrals please.