Services Manager

Benefits

Pay‑for‑performance compensation program includes bonuses for all employees and a competitive benefits package.

The Payment Services Manager is responsible for executing the organization’s payments strategy by leading product management and operational delivery across the payment ecosystem. The role oversees payment products and services end‑to‑end from concept through implementation and ongoing optimization while ensuring secure, compliant, and efficient daily operations. The manager oversees Payment Operations and Payment Product Management, covering ACH, wires, checks, ATMs, bill pay, RDC, Zelle, and instant payments, and leads a team of Product Managers.

• Partner with the Director of Payment Services to inform future roadmap decisions and execute in alignment with the established payments strategy, roadmap, and prioritization.
• Drive alignment between payment operations and product strategy to ensure scalable, efficient, and member‑focused solutions.
• Provide leadership, coaching, and development to the Payment Services Supervisor and Product Managers, fostering a high‑performing and accountable team culture.
• Promote a culture of innovation, accountability, and continuous improvement across both product and operations functions.

• Lead and manage Payment Product Managers, ensuring product initiatives are delivered effectively and aligned with strategic direction.
• Manage product lifecycle activities including implementation, optimization, adoption, and ongoing performance monitoring.
• Direct vendor management activities, including performance monitoring, issue resolution, and contract alignment.
• Ensure clear requirements, delivery expectations, and success metrics are established for product initiatives.
• Partner with Digital Services, IT, Risk, Accounting, Finance, Operations, and vendors to coordinate delivery activities.
• Assist in evaluating enhancements, new functionality, and emerging payment capabilities, bringing forward recommendations and execution considerations.
• Lead and support change management efforts for new payment products, enhancements, and process changes, ensuring cross‑functional readiness across operations, technology, and member‑facing teams prior to implementation.

• Oversee and support the Payment Services Supervisor in managing payment operations, ensuring performance, accuracy, and control across ACH, wires, checks, ATM operations, bill pay, P2P, mobile payments, remote deposit capture, and instant payments.
• Leverage data and reporting to drive insights, improve decision‑making, and optimize performance.
• Oversee audit readiness, issuer remediation, and policy/procedure alignment.
• Adhere to all Federal and State laws and regulations applicable to the Credit Union, including the Bank Secrecy Act and OFAC.
• Ensure compliance with the Fair and Accurate Credit Transaction Act (FACTA), the Bank Secrecy Act (BSA), and the Anti‑Money Laundering Act, including monitoring for illegal activity as it applies to this position.
• Perform additional duties and responsibilities as assigned.

Education and Experience

• Minimum of an associate degree in business. Bachelor’s degree in business (B.S.) from a four‑year college or university preferred.
• Seven to ten years of professional experience related to Payment Services with a financial institution.
• Minimum five years of management experience with a financial institution.
• Current knowledge of all regulations and credit union procedures pertaining to payments and card services activities.
• Ability to exercise tact and responsibility with handling confidential information.
• Willingness to respond to service interruptions regarding the Credit Union’s payment systems/networks and terminals 24 hours a day, seven days a week.
• Certification as an Accredited ACH Professional (AAP) preferred.

• Technical knowledge of accounting concepts, practices, procedures, and financial reports.
• Understanding of related regulations, statutes, and filing requirements.
• Knowledge of Credit Union core computer system and other related computer…