Senior Manager, Legal Operations – eBilling, Outside Counsel & Financial Insights

Legal Analytics & Reporting

Own legal spend analytics, budgeting frameworks, financial forecasting models, and accrual governance.

Develop, implement, and manage legal financial and operational reporting, including spend, budget-vs-actuals, forecasting, matter-level insights, and outside counsel performance metrics.

Deliver dashboards and executive reporting focused on financial performance, vendor efficiency, and cost optimization.

Define KPIs, reporting standards, data sources, and methodologies to enable consistent and reliable insights.

Ensure accuracy, consistency, and governance of financial and operational data across e-billing, matter management, and reporting platforms.

Serve as the business owner for eBilling and financial components of legal systems, ensuring alignment with financial processes and reporting needs.

Oversee system configuration, data structures, billing guidelines, invoice workflows, and reporting logic.

Drive automation and optimization of invoice review, accrual tracking, and reporting processes.

Manage vendor relationships related to legal finance technology and analytics tools.

Lead the Legal Department's financial planning cycles, including annual budgeting, quarterly forecasting, and monthly accrual processes.

Lead end-to-end accrual governance, including data collection, validation, variance analysis, and coordination with Finance to ensure accurate financial close.

Drive improvements in forecast accuracy, accrual discipline, and financial predictability.

Prepare budget variance analyses, executive financial summaries, and forward-looking spend insights.

Develop and manage matter-level budgeting and forecasting processes.

Design and deploy pricing strategies, including alternative fee arrangements (AFAs), to support disciplined spend and value optimization.

Provide strategic financial insights to support leadership decision-making, resource planning, and vendor strategy.

Serve as the single point of accountability for outside counsel strategy, legal spend governance, and vendor financial performance.

Own the end-to-end OCM program, including firm selection, onboarding, performance management, and panel strategy.

Lead preferred provider programs and vendor consolidation initiatives.

Own the eBilling lifecycle, including invoice intake, audit, approval workflows, and payment coordination.

Enforce billing guidelines and identify non-compliant billing, inefficiencies, and cost leakage.

Lead law firm rate negotiations, benchmarking efforts, and AFA structuring.

Develop reporting frameworks to evaluate outside counsel performance across cost, efficiency, and outcomes.

Ensure outside counsel compliance with accrual requirements, billing standards, and financial governance processes.

Bachelor's degree in Business, Finance, Information Systems, Analytics, or related field (or equivalent experience)

5–8+ years of experience in legal operations, legal finance, analytics, eBilling, or spend management roles

Demonstrated experience owning legal financial systems, reporting, or eBilling platforms

Strong expertise in legal billing practices, invoice review, and outside counsel management

Advanced financial modeling, forecasting, and analytical skills

Experience partnering with senior stakeholders across Legal, Finance, Procurement, and IT

Advanced proficiency in Excel and data visualization tools (Tableau, Power BI)

Strong communication skills with the ability to translate complex financial data into actionable insights

Applicants must be currently authorized to work in the United States on a full-time basis. Western Union will not sponsor applicants for work visas for this position.

HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Benefits

You will also have access to short-term…