Financial Aid Advisor​/Verification Coordinator

Financial Aid Advisor/Verification Coordinator

Community College of Denver is seeking individuals with demonstrated commitment to creating an inclusive learning and work environment. CCD values the ability to work effectively with students, families, faculty, instructors and staff of diverse backgrounds.

The Financial Aid Advisor/Verification Coordinator reports to the Associate Director of Financial Aid Operations. This position requires a highly functional knowledge of federal student aid eligibility regulation, exceptional analytical skills and exercises a high degree of professional judgment.

This position coordinates processing for all aid applications and verification processes received by the office in compliance with federal, state and institutional regulations, guidelines and procedures. The Financial Aid Advisor/Verification Coordinator supports students, parents, and other financial aid office functions regarding application process, eligibility, analysis, budgeting, packaging and disbursement in compliance with federal, state, and institutional guidelines; and evaluates and analyzes complex eligibility and application requirements and resolves discrepancies.

This position is also responsible for annual review and implementing federal verification guidelines, and for resolving C flags, ISIR data corrections, rejected files and all ISIR loading processes.

The Verification Coordinator maintains expert knowledge of federal, state and institutional policies regarding all types of financial aid (i.e., Pell Grant, Colorado Student Grant, Stafford loans, etc.). This individual resolves data integrity issues and discrepancies within the system independently. This position involves the financial aid verification process. An in-depth understanding of the Free Application for Federal Student Aid (FAFSA) and required documentation is necessary.

This individual identifies and resolves issues with conflicting information between documents and the FAFSA. They package financial aid awards based on needs-analysis, federal regulations, cost of attendance, and institutional budgets. This individual also processes all incoming ISIRs. This position requires face-to-face contact with a diverse population of students and advises both students and parents of the various aspects of financial aid (i.e., application procedures, verification documentation, scholarship and grant guidelines, federal and private loan conditions, Satisfactory Academic Progress requirements, etc.).

The Verification Coordinator is responsible for handling discrepancies in federal student aid eligibility, including C-flags, rejected ISIRs, comment codes, rejects and other issues related to ISIR and CPS processing. This position does a great deal of independent investigation and resolution of student or application issues. This is a high stress position which requires a mastery of complex regulations, meeting process goals and reporting progress to the supervisor.

The Verification Coordinator job duties include:

• Analyze federal and state documentation and verification worksheets
• Evaluate original FAFSA application to resolve conflicting information
• Ensure compliance in student eligibility requirements
• Coordinate requests for additional information from students
• Maintain current written CCD procedures
• Report weekly statistics to Associate Director of Financial Aid Operations
• Recommend form updates as needed (in conjunction with Associate Director of Operations)
• Process ISIR corrections
• Serve on the Professional Judgment Committee
• Process Income Adjustment Appeals
• Monitor and resolve issues with discrepancy reports
• Investigate potential fraud and fraud referrals

Process ISIRs

• Resolve C-flag, rejects and comment code.
• Coordinate data load processes, including batch posting and suspense files.

Advising Students

• Assist students and parents with application and eligibility requirements.
• Provides exceptional customer service in-person or via email/phone.

Banner Usage

• Run daily reports for ready-for-review, C-flags, discrepancy, data load

Interacts with other agencies and CCD departments (CCCS, DOE, other institutions of higher education)

• Conduct and attend professional training to maintain program integrity

Other duties as assigned

Minimum Qualifications:

Any equivalent combination of education, experience, knowledge, skills, and abilities.

Education:

(Minimum/Required) Associate degree in Business, Education, Social Sciences, Accounting, or a related field.

Experience:

(Minimum/Required) Two (2) years of hands-on experience working in a college/university Financial Aid office performing:

• FAFSA review and needs analysis
• Verification processing
• ISIR review and correction
• Resolving C-flags, comment codes, and rejected applications
• Packaging aid and/or awarding

Education:

(Preferred) Bachelor's degree

Knowledge/Skills/Abilities: (Minimum/Required)

• Commitment to quality customer service.
• Strong oral and written communication skills.
• Strong attention to detail.
• Ability to handle numerous complex and…