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Detection & Investigation Analyst Lead - Outbound Zelle Fraud

Job in Denver, Denver County, Colorado, 80285, USA
Listing for: PNC
Full Time position
Listed on 2026-07-01
Job specializations:
  • Finance & Banking
    Banking Analyst
  • IT/Tech
    Data Analyst
Salary/Wage Range or Industry Benchmark: 70000 - 90000 USD Yearly USD 70000.00 90000.00 YEAR
Job Description & How to Apply Below

Detection & Investigation Analyst Lead

As a Detection & Investigation Analyst Lead within PNC’s FDO Zelle Fraud organization, you will be based in one of the following locations:
Pittsburgh, PA;
Birmingham, AL;
Strongsville, OH;
Louisville, KY;
Denver, CO;
Dallas, TX; or Phoenix, AZ. The position is in‑office and does not provide sponsorship for employment visas or participate in STEM OPT. Work hours are Monday to Friday, 8:30 a.m. – 5:00 p.m. ET.

This role focuses on outbound Zelle fraud support, card‑free ATM fraud support, and related investigations. You will analyze cases generated from enterprise fraud detection systems and engage with customers whose transactions are suspected of fraud. You will also report suspected fraud and contribute to sustaining and improving departmental processes.

Systems Used & Experience Preferred
  • Actimize
  • Service Browser
  • Blue Zone (Mainframe/COR)
  • EDGE
  • Excel
  • Google
  • ZAP
  • Avaya
  • Innovis
  • Web Browsers
  • Web View
  • Verint
Attributes
  • Curiosity and analytical thinking
  • Ability to detect patterns and anticipate future data trends
  • Adaptability to new technology and continuous learning
  • Commitment to stopping criminals
Responsibilities
  • Provide outbound Zelle fraud support
  • Analyze cases generated from enterprise fraud detection systems
  • Communicate with customers whose transactions are suspicious of potential fraud
  • Offer card‑free ATM fraud support
  • Report suspected fraud
  • Assist in sustaining and improving department processes and procedures as requested
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