Loan Servicing Manager

General Purpose of the Position

We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. See https://(Use the "Apply for this Job" box below). for a high-level overview of our benefits package and bonus offerings.

• Responsible for planning, organizing, and directing the Credit Union’s collateral management, loan maintenance, records management, deceased member accounts with loan, micro business processing and funding
• Develops, reviews, and maintains clear and concise policies and procedures that ensure regulatory and legal compliance and mitigate risk for all department functions. Performs essential duties personally or through subordinate staff. Identifies, analyzes, develops, and assists in the implementation of process improvement solutions to enable a better member and employee experiences. Must be knowledgeable in all areas of the Credit Union operations.
• Responsible for overseeing the Loan Administration department, including collateral management for consumer, commercial and mortgage loans, loan maintenance, payment processing, and record retention.
• Ensures compliance with Credit Union policies, NCUA regulations, and federal and state laws.
• Provides leadership, guidance, and coaching to Loan Administration staff, ensuring efficient operations and regulatory adherence.
• Supports portfolio management by assisting in risk assessment, analysis, and mitigation.
• Develops and applies analytical risk models to identify and address systemic and process risks impacting members and employees.
• Conducts quality control reviews for collateral management and loan maintenance, ensuring accuracy and compliance.
• Oversees documentation processing, ensuring timely and accurate record retention.
• Analyzes and evaluates lending services to improve efficiency and effectiveness.
• Develops, reviews, and maintains clear, compliant procedures to mitigate risk across department functions.
• Introduces loan servicing innovations and process improvements to enhance member and employee experiences.
• Assesses business needs and implements efficient solutions to support Credit Union growth.
• Utilizes strong technical skills related to data and file transfer systems, including FTP and API connectivity.

• Provides leadership to the Loan Administration team, including setting objectives, delegating tasks, communicating expectations, coaching, performance management, hiring, training, and making salary recommendations.
• Develops, implements, and maintains loan servicing procedures, forms, and quick reference guides to ensure compliance with all applicable regulations.
• Oversees the processing of consumer, commercial, and mortgage loan documentation, including lien perfection, UCC filings, and lien releases.
• Manages insurance claims and GAP processing in accordance with Credit Union policies.
• Oversees loan adjustments and the processing of Government Guaranteed Loan documentation, payments, and modifications.
• Serves as the primary liaison with vendors and external agencies to coordinate updates, resolve issues, and communicate changes.
• Analyzes and evaluates lending services, implementing process improvements to enhance both member and employee experiences.
• Prepares reports and maintains accurate records, researching and resolving discrepancies as needed.
• Oversees GAP refunds in compliance with state regulations while monitoring Credit Union liability.
• Ensures adherence to and compliance with SCRA and MLA regulations, including necessary reporting.
• Maintains compliance with Regulation Z, Regulation B, and real estate lending regulations.
• Manages third-party services for force-placed insurance, ensuring compliance and proper claims processing.

• Supports oversight of File Transfer Protocol (FTP) and API connectors related to document management systems.
• Oversees scanning, indexing, and quality control of imaged records to ensure accuracy and accessibility.
• Maintains and updates the Credit Union's record retention schedule in compliance with regulatory requirements.
• Collaborates with branches and departments to…