Personal Banker

Summary

Are you ready to make a real difference? At BOK Financial, we're passionate about supporting our clients and each other. Join us as a Personal Banker and kickstart your career with our industry-leading Banking Navigator program—a 9‑week training program designed to equip you with the skills, knowledge, and confidence to excel.

In our 9‑week Banking Navigator training program you'll receive hands‑on guidance from a dedicated success team. This comprehensive program includes virtual facilitation, self‑paced eLearning, on‑the‑job training, and skill application exercises.
Upon graduation, you'll be fully prepared to thrive as a Personal Banker—knowledgeable, confident, and committed to delivering best‑in‑class service.

Please note: Your initial training schedule may differ from your regular hours, and you may train at a different location before being permanently assigned to your branch.

The Personal Banker provides the best client experience possible for BOKF's clients. They are empowered and responsible for delivering a superior experience on every interaction, building permanently engaged clients. Interactions include answering or solving account activity, teller transactions, digital banking products, debit cards and a variety of other products or processes. The Person al Banker will efficiently handle client interactions and exceed client expectations, ensuring clients feel confident that their needs have been resolved accurately.

They may interact with clients in person, by phone, and via chat, email, or other digital channels.

During your first nine weeks of employment, you will participate in a comprehensive training program. Please note that the training schedule may differ from your regular work schedule, and you may be required to train at a different location before being permanently assigned to a branch.

We're passionate about what we do and it shows. Working with peers across the bank to help clients achieve financial goals is rewarding.

We've created a fun, safe space to brainstorm, ask questions, and find solutions. Everyone is encouraged to share ideas for positive change, no matter what role or level.

We support and lift one another, and help each other become better. Recognition, integrity and the desire to help others are our winning combination.

• You will be responsible for delivering an exceptional client experience to build, expand, and retain long‑term client relationships. While providing consultative conversations to existing and prospective clients you will assess their financial needs and offer bank products and services to help clients accomplish their financial goals.
• You will open a full range of retail products, including loan products, for new and existing clients by making recommendations during routine banking center service and teller transactions.
• You will educate new and existing clients about bank services that provide additional convenience such as online banking, Bill Pay, e‑Statements, and mobile and ATM deposit capabilities.
• You will resolve a variety of simple to moderate client problems while ensuring the highest level of client experience and satisfaction.
• You will provide a variety of teller transactions for clients (e.g., cashing checks, processing checking and savings account withdrawals and balances) while seeking opportunities to deepen client relationships and identify ways to help clients meet their financial goals.
• You will comply with internal control, audit, security, and compliance policies and procedures and laws and regulations.
• You will participate in professional development through training, engaging in self‑improvement initiatives and skill‑building activities to enhance product knowledge, system knowledge, sales, and client‑relations skills. This will also be accomplished by actively participating in coaching and feedback sessions by setting goals and achieving results.

This level of knowledge is normally acquired through completion of a high‑school diploma or equivalent and a minimum of 1+ year of sales or customer service experience; a college…