Financial Aid Advisor

Position Details

University of Colorado | Denver

Official

Title:

Academic Services Intermediate Professional

Working Title:

Financial Aid Advisor [term-limited] (2 Vacancies)

FTE:
Full-Time 1.0 (100%) FTE | Hybrid

Salary Range: $50,122 - $51,000

Position #  

- Requisition #40703

Join the University of Colorado Denver

About the University of Colorado - Denver

Millions of moments start at CU Denver, a place where innovation, research, and learning meet in the heart of a global city. We're the state's premier public urban research university with more than 100 in-demand, top ranked bachelors, master's, and doctoral degree programs. We partner with diverse learners-at any stage of their life and career-for transformative educational experiences. Across seven schools and colleges, our leading faculty inspires and works alongside students to solve complex challenges and produce impactful creative work.

As part of the state's largest university system, CU Denver is a major contributor to the Colorado economy, with 2,000 employees and an annual economic impact of $800 million. To learn more about how CU Denver helps learners meet their moment, visit ucdenver.edu.

Job Description

* Applications are accepted electronically ONLY .edu/cu-careers
* As part of the Financial Aid & Scholarships team, the Financial Aid Advisor is primarily responsible for advising students and families regarding educational funding and financial aid processes through two-way conversations. This position serves as the primary point of contact for students with financial situations and needs of moderate complexity. The Financial Aid Advisor meets with students in walk-in or scheduled appointments to address their educational funding needs, including but not limited to: the completion of funding applications, required documentation, and the completion of tasks that lead to the successful disbursement of funding.

The Financial Aid Advisor participates in recruitment initiatives and outreach programs, retention work, orientation, and graduation activities. The Financial Aid Advisor works collaboratively with colleagues across campus to provide wrap-around support for all issues, helping students navigate to additional resources as necessary. Some evenings, weekends, and holiday hours may be required.

Financial Aid Advisor:

What you will do:

* Advise students, families, and community members about the financial aid process, funding options, costs, and completion of the Free Application for Federal Student Aid (FAFSA) and/or Colorado Application for State Financial Aid (CASFA).

* This meetings can occur in-person, virtually, or by phone.

* Interpret financial aid requirements in accordance with federal and state regulations, as well as institutional policy and procedure.

* Maintain the Financial Aid email inbox and respond to students, parents, and staff in a timely manner.

* Determine student eligibility for federal, state, and institutional financial aid programs.

* Exercise professional judgment for individual and special circumstances

* Articulate to students, families, and other members of the community how changes to the FAFSA or CASFA will affect financial need, dependency status, and/or student cost of attendance.

* Maintain accuracy and compliance when awarding and adjusting financial aid on individual student aid packages.

* Participate in outreach events, both on and off-campus, as a representative of the Financial Aid & Scholarships Office.

* Other duties as assigned

Qualifications you already possess (Minimum Qualifications)

Applicants must meet minimum qualifications at the time of hire.

* A bachelor's degree from an accredited institution.

* One (1) year of professional level experience in a financial aid, admissions and/or scholarships office, or related field that focuses on customer service(s) within a financial context (ex. banking, Advisory, Wealth Management, Insurance, etc.).

* Two (2) or more years of student worker experience in a Financial Aid Office may be considered in lieu of professional experience.

Preferred Qualification to possess (Preferred Qualifications)

* Two (2) years of professional experience working in a financial aid office.

* Bilingual (Spanish/English) preferred.

* Training in de-escalation and/or customer service.

* Experience working with student information systems (e.g., People Soft or Banner).

Knowledge, Skills, and Abilities

* Ability to interpret complex information and use it to inform decision making. Ability to find effective solutions by taking a holistic perspective.

* Excellent attention to detail and ability to interpret and master complex information.

* Ability to communicate effectively, both in writing and orally.

* Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.

* Demonstrate a commitment to providing outstanding customer service skills.

* Demonstrate an understanding of access and engagement with a commitment to developing equitable practices.

* Ability to…