Detection & Investigation Analyst Lead – Outbound Zelle Fraud

Position Overview

Job Description Summary

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

As a Detection & Investigation Analyst Lead within PNC’s FDO Zelle Fraud organization, you will be based in Pittsburgh, PA or Denver, CO.

Outbound Zelle Team

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Monday – Friday: 12:30 – 9:00 pm ET

In Office

Are you curious? If you are given enough data, are you able to extrapolate what future data would likely indicate? Are you comfortable with new technology, and willing to continually learn? If you are watching a mystery movie, are you bothered when the criminals get away with their crime? If so, this may be the position for you!

Systems Used & Experience Preferred:

• Actimize
• Service Browser
• Blue Zone (Mainframe/COR)
• EDGE
• Excel
• Google
• ZAP
• Genesys
• Innovis
• Web Browsers
• Web View
• Verint

Attributes:

• Curious
• Analyze
• Detect Patterns
• Foresight – given enough data, are able to anticipate what future data would likely indicate.
• Adaptable to change, new technology, and willing to continually learn
• Have a passion for stopping the criminals.

Responsibilities of this position includes:

• Outbound Zelle fraud support
• Analyzing cases generated from the enterprise fraud detection systems
• Talking with customers whose transactions are suspicious of potential fraud.
• Card Free ATM fraud support
• Analyzing cases generated from the enterprise fraud detection systems
• Reporting of suspected fraud
• As requested, tasks to help sustain and improve department processes and procedures.

Monday – Friday: 8:30 – 5:00 pm ET

In Office

Are you curious? If you are given enough data, are you able to extrapolate what future data would likely indicate? Are you comfortable with new technology, and willing to continually learn? If you are watching a mystery movie, are you bothered when the criminals get away with their crime? If so, this may be the position for you!

Systems Used & Experience Preferred:

• Actimize
• Service Browser
• Blue Zone (Mainframe/COR)
• EDGE
• Excel
• Google
• ZAP
• Avaya
• Innovis
• Web Browsers
• Web View
• Verint

Attributes:

• Curious
• Analyze
• Detect Patterns
• Foresight – given enough data, are able to anticipate what future data would likely indicate.
• Adaptable to change, new technology, and willing to continually learn
• Have a passion for stopping the criminals.

Responsibilities of this position includes:

• Outbound Zelle fraud support
• Analyzing cases generated from the enterprise fraud detection systems
• Talking with customers whose transactions are suspicious of potential fraud.
• Card Free ATM fraud support
• Analyzing cases generated from the enterprise fraud detection systems
• Reporting of suspected fraud
• As requested, tasks to help sustain and improve department processes and procedures.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Reviews and investigates customer cases, reports and work for potential and actual loss. Minimizes fraud, Anti-Money Laundering and/or organizational risk. Performs early detection of suspicious activity. Controls and prevents losses. May lead the work of and/or train detection and investigation staff.

• Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities. Recommends disposition. Identifies gaps and control enhancements.

• Uses defined…