Business Banker

SUMMARY

This position is responsible for completing all types of new and existing client transactions in an accurate, courteous and efficient manner. The incumbent knowledgeably addresses client questions and concerns while providing an exceptional client experience. Responsible for identifying opportunities to deepen relationships by asking needs-based questions and acting as a trusted advisor during client interactions. Through these interactions the incumbent will make referrals to the appropriate individuals responsible for assisting the client with additional products and services.

Based on the needs of the individual branch the expectation is that approximately 25% of normal working time be allocated towards outbound sales activities and deepening current

• Provides a consistently high level of service to create an exceptional client experience that exceeds expectations.
• Builds strong relationships and becomes a trusted advisor to clients to enhance loyalty and gain wallet share.
• Engages clients through a consultative approach to uncover opportunities to use bank solutions to serve clients and prospects needs
• Identifies opportunities to refer products and services to new and existing clients to meet quarterly sales goals
• Exercises due diligence within assigned authority limits while processing deposits, withdrawals, transfers, payments, and account maintenance activities with efficiency and accuracy
• Maintains cash drawer within the assigned cash limits and accurately balances daily work at the end of each day
• Processes daily mail, night drop, and ATM transactions in dual custody as assigned, and balances ATM when applicable
• Utilizes the Transaction Management Systems (TMS)
• Encodes and scans branch transactions
• Processes incoming and outgoing cash shipments in dual custody
• Places holds on transactions as determined by Bank policies, procedures, and Reg CC
• Executes account stop payments as determined by Bank procedures
• Issues negotiable instruments in accordance with the Bank Secrecy Act
• Prepares Currency Transaction Reports and Suspicious Activity Concern Reports
• Performs duties associated with opening personal and basic business type of new accounts and maintenance of existing accounts, including check orders, debit card orders, address changes, and updated or superseded signature cards
• Understands and complies with Bank policies, procedures and regulations governing job responsibilities

• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers, and management
• Demonstrates high level of quality work, attendance, and appearance
• Adheres to all Company Policies & Procedures and Safety Regulations
• Adheres to local, state, and federal laws
• Understands and complies with all company rules and regulations
• Attends training and maintains a basic knowledge of procedures to ensure compliance with laws and regulations governing financial institutions, as they apply to your position and job responsibilities, with an emphasis on the BSA/AML/CIP, Consumer Privacy, Regulation CC, Information Security, Bank Protection Act, FACT-Identity Theft, Information Technology and GLBA.
• Additional duties as assigned as it relates to the position

This position does not have supervisory responsibilities

• Two years of experience in cash handling and customer service or one year of experience as a teller at another financial institution
• Familiarity with Windows-based personal computers
• Proficient with Microsoft Office Suites (Outlook, Word, Excel)
• Effective time management skills with ability to prioritize
• Ability to relate well to all kinds of people with focus on the client
• Actio…