Community Development Officer II

Community Development Officer II

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Community Development Officer II within PNC's Community Development Banking organization, you will be based in Denver, CO.

PNC's Community Development Banking (CDB) is a team dedicated to improving low-to-moderate income neighborhoods and the quality of life for LMI people. We focus on meeting community needs through community development loans, investments, financial education and other technical expertise. CDB provides nontraditional capital for high-impact development projects and provides capital for reinvestment into local businesses. If you are committed to building a better community, we respond with creativity and flexibility through various financing options in collaboration with local, state, and federal agencies.

Examples of community development include affordable housing, funding for services that meet community needs, economic development projects that create or retain jobs for lower income people and neighborhood revitalization projects. We work with not-for profit and for-profit developers to address those needs. This role will be responsible for going out into the community, learning the needs of low-to-moderate income (LMI) communities and families, while working to bring PNC's brand and core values to meet those needs.

This candidate will also work with Senior Leadership and the Regional Presidents to encourage employees to become engaged and interested in serving on nonprofit boards and providing financial education focused to LMI adults and small businesses.

Job Responsibilities:

• Serve as a local market subject matter expert on the Community Reinvestment Act (CRA) compliance, the Community Benefits Plan, or other community-based plans or undertakings of the bank. Develops assessment area strategy to ensure that CRA Community Development services, lending, and investments meet/exceed targets.
• Manages and maintains relationships with internal stakeholders, Line of Business partners, and external partners such as: non-profit, advocacy, government, and other groups that benefit low-and moderate-income (LMI) communities, small businesses, and small farms. May mentor, coach, and onboard team members and serve as subject matter expert.
• Develops and implements grantmaking strategies for assessment areas in line with PNC's Community Development strategy by identifying prospective grant partners and utilizing grant funds to ensure the greatest impact for both the communities we serve and PNC.
• Actively represents PNC in the community through board memberships, speaking engagements, events, and by managing community partner relationships. Works directly with non-profit organizations to deliver financial education to LMI families/communities and acts as a key referral source by connecting them to LOB partners as appropriate.
• Provides CRA platform support by capturing and documenting all CRA-eligible service activities, and working with Relationship Managers (RMs) to identify loans/investments that are likely to be closed/booked for entry into the CRA platform.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused
  - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk
  - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Client Relationship Building, Community Development, Competitive Strategies, Customer Loyalty, Group Problem Solving, Negotiation, New Business Development, Relationship Management

Business Markets, Customer Acquisition, Customer Experience Management, Decision Making and Critical Thinking, Effective Communications, Event Management, Managing Multiple Priorities, Regulatory Environment
- Financial Services, Sales Proposals and Presentations, Stewardship, Strategic Thinking

Roles at this level…