Payment Processing Specialist

NOTE:

Only accepting applicants located in Denver, CO

Cash Management & Customer Support Specialist

Our banking client is seeking a detail-oriented and customer-focused professional to provide support to internal and external customers while processing financial transactions accurately and efficiently. This role works within a collaborative team environment, managing daily workloads, meeting deadlines, resolving customer inquiries, and supporting cash management activities.

The ideal candidate has strong organizational skills, a sense of urgency, excellent attention to detail, and the ability to learn and navigate multiple systems. This is a great opportunity to gain experience in the farm credit and financial services environment while developing expertise in payment processing, cash management, and customer service.

Typical Volume:
Approximately 144 accounts processed daily

Type: 6 month contract (potential to extend or convert)

Schedule:

1 day/month in office and as needed, mostly remote

Target Pay: 20.00/hr W2

• Perform designated cash management activities within established time frames and in accordance with documented policies and procedures.
• Process financial transactions and customer requests with a high degree of accuracy and quality.
• Process ACH requests through the Automated Cash Concentration application and perform account analysis.
• Provide general customer service and support to the bank's internal and external customers.
• Research and analyze transactions, identify potential issues, and understand the impact of processing errors.
• Maintain accurate records and use case tracking systems to document, monitor, and follow up on customer inquiries.
• Complete specialized customer-specific reporting.
• Resolve customer and business issues in accordance with established procedures and elevate issues when appropriate.
• Maintain a positive customer experience while working within tight deadlines and daily processing requirements.
• Participate in process improvement initiatives by learning and applying best-practice methodologies, including root cause analysis.
• Serve as Mission Critical Personnel during business continuity events or reduced-staffing scenarios.
• Work independently while also contributing effectively to a collaborative team environment.

• High school diploma or equivalent.
• Two or more years of experience, preferably in banking, financial services, customer service, payment processing, or a related field; or an equivalent combination of education and experience.
• Experience working with back-office processing (ACH)
• Strong verbal and written communication skills.
• Ability to learn and retain new information quickly.
• Strong organizational and time-management skills.
• Excellent attention to detail and commitment to accuracy.
• Ability to prioritize multiple tasks and meet daily deadlines.
• Ability to work both independently and as part of a team.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to navigate and work effectively across multiple technology systems.

• Banking or financial services customer service experience.