Senior Manager, Monetization Strategy & Operations

Senior Manager, Monetization Strategy & Operations

Chicago, IL | Denver, CO | Phoenix, AZ | Remote, US

At Caribou, we care about giving people financial freedom so they can focus on what’s most important to them. Today, less than two percent of Americans refinance their auto loans despite drastic increases in the cost of new and used cars. We see huge potential to help folks reduce their monthly auto payments and increase the predictability of those expenses over time.

We do this by building technology to pair customers with credit unions, banks, and finance companies and by simplifying every step of the process. On average, our drivers save $162/month on their car loans while protecting their investment long term.

Caribou is led by leaders from the technology, automotive, and finance industries. We’re proud to be backed by a great team of investors, including QED Investors, Goldman Sachs, Moderne Ventures, Accomplice, Link Ventures, Motley Fool Ventures and others.

Monetization owns how Caribou earns from every customer we help. We decide which products we offer, to whom, and at what price, while managing the partners and lender terms behind them. Today that means vehicle protection products like vehicle service contracts and GAP, sold through our sales team and digital channels. Next, it means new products that serve vehicle owners whether or not they refinance with us.

In this role, you'll run Caribou's vehicle protection business, a business that touches every loan we fund. You'll own how much we sell and how much we earn on each sale, and you'll manage the partners who provide those products. That means deciding what to test and change, from how our sales team presents products to what we pay our partners, and holding yourself accountable to the results.

You won't be starting from scratch. You'll inherit a working business with strong data, established partners, and clear visibility into what's driving performance. Your job is to keep growing it: more customers protected, and more value earned on every loan.

• Own the numbers. You're accountable for how many protection products customers add to each loan and how much we earn across our F&I business.
• Build new ways to sell. Design and launch changes to how our sales team and digital experience present products, set clear success criteria up front, and scale or stop based on results.
• Analyze it yourself. Write the SQL, read the experiments, and find what's driving performance, then turn it into what we do next.
• Partner with our product providers. Run the relationships day to day, review performance monthly, resolve issues, and negotiate better rates.
• Lead through others. Partner with Sales, Enablement, Product, Analytics, and Lender Success to put your plans into action.

• In your first 90 days: You're running the business day to day: leading partner reviews, tracking weekly performance, and launching your first sales initiatives on your own.
• In your first 6 months: You've grown how many products customers add and how much we earn on each loan, through changes you designed and results you can clearly show.
• Ongoing: You're the owner of Caribou's protection business. You set the plan, make the calls, and grow it quarter over quarter, while customers stay confident in what they're buying.

This is the first business line owner role on the Monetization team, and the model for how we'll run every new product line we launch. As the business grows, so does the scope.

Candidates are welcome to work remotely from the states of AZ, CO, DC, IL, MD, TX, and VA with a preference for the Chicago IL and Denver CO areas. Caribou does provide the option to work in-office or hybrid from our…