Student Billing Advisor

Job no: 499078
Work type: Staff Full-Time
Location: Denver, CO
Categories: Accounting / Finance, Business Operations / Services, Customer Service
Division: University Financial Services

Under the supervision of the Asst. Bursar, Student Servicing, the Advisor develops an expert knowledge of all billing policies and procedures associated to tuition and Federal Perkins accounts. Counsel students and parents regarding receiving tuition statements, credit disbursements, payment options and financial aid  Advisor provides professional advising service. The Advisor evaluates and assesses documented changes in financial circumstances that occur in a students family during the course of an academic year and exercises professional judgment in determining the students ability to pay.

The Advisor assists in the development of processes including the creation/updating of office policy and procedures associated with programs in which they are involved.

Provides professional advising services:

• The Advisor works with new and continuing students, families and members of the University of Denver community in a personalized way on all aspects of the billing process including fee assessment, financial aid disbursement, credit refunds and payment plans. The Advisor works with DU students to craft a financial plan to make the University of Denver affordable.
• Requires knowledge of financial aid topics including cost of attendance, federal and institutional need, types of aid offered, how to apply for outside scholarships, and how receiving outside resources may affect financial aid offered.
• Requires knowledge of registration requirements for receiving Federal, State and Institutional financial aid.
• Advisor is responsible for understanding variable tuition rates in order to explain fee assessment in detail.
• Must be able to explain payment options, including tuition payment plans, employer reimbursement, third party sponsorship and VA Chapter 33 financing options, billing, disbursement dates, late payment fees, the implications of withdrawal, stop-out, re-admit, reapplying for aid, including all timelines/deadlines.
• Routinely deals with problems and issues of a highly sensitive financial and personal nature, and therefore must exhibit independent judgment, tact and diplomacy, maintain strict confidentiality, and adhere to data sharing regulations including the Family Education Rights and Privacy Act of 1974.
• Must have knowledge of Title IV, Title IX, and Federal Perkins Loan Program regulations to ensure compliance with program requirements and to protect the Universitys eligibility for program participation.
• Acquires in depth knowledge of payment and loan options to appropriately settle tuition account balance. All Advisors are catalysts in supporting students through various channels, including in person, email, and on the phones. Advisors are expected to support the front desk overflow, including incoming document management.
• The Advisor must have knowledge in understanding the Financial Responsibility Agreement, in doing so protecting the University from any liability and the student from incurring additional debt. The Advisor must be able to communicate in detail the students responsibility regarding their debt to the University including possible consequences for late payments or failing to pay in full.
• The Advisor must be able to advise all students on all payment options, including DUPay, DU Payment Plan, Employer Reimbursement and Third-Party billing. All advising is conducted in support of student retention.
• Prepare and maintain Third Party and Employer Reimbursement contracts, accounts and payments.
• The Advisor must be able to assist students with past due balances to prevent…