Enforcement Specialist (Technician IV): DORA​/Division of Professions & Occupations

Hybrid Workplace Arrangement

Although this position will be designated under the department’s hybrid workplace program, it will still be required to report to the department office on a scheduled basis and at the discretion of the supervisor, based on business need.

$4,719 - $6,130
/monthly; although a salary range is listed, hiring salary will be set commensurate with the successful candidate's qualifications and in compliance with the Equal Pay for Equal Work Act.

This announcement may be used to fill multiple vacancies.

The Department of Regulatory Agencies (DORA) is dedicated to preserving the integrity of the marketplace and is committed to promoting a fair and competitive business environment in Colorado.

Consumer protection is our mission.
DORA values and promotes diversity, supporting a workplace that is inclusive of people from different backgrounds and experiences; creating an environment that is reflective of our communities; promoting positive relationships; and putting forth unique perspectives to fulfill our mission.

• Employer-sponsored RTD Eco Pass, with offices located at Civic Center Plaza, above the RTD Civic Center station and just a few blocks from RTD light rail.
• Extensive work-life programs such as flexible schedules, training and professional development opportunities on a wide variety of subjects, and more!
• Employee wellness programs, including the Colorado State Employee Assistance Program (CSEAP), which provides free, confidential counseling services.
• Bike-to-work programs, including access to storage lockers and bike racks.
• Flexible retirement benefits, including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans.
• Medical and Dental Health Insurance for employees and optional coverage for their dependents.
• Life Insurance for employees, and optional coverage for their dependents.
• Paid Time Off, including 11 paid holidays.
• Short- and long-term disability coverage.
• Tuition assistance program.

The Division of Professions and Occupations (DPO) protects consumers in the state of Colorado through licensing and regulatory enforcement for approximately 50 professions, occupations, and businesses, and the corollary regulatory environment.

This work unit exists to protect consumers through regulation of the Division's director model professions and occupations, and now includes the regulation of mortuary science professionals, by ensuring minimal statutory standards and coordinating the disciplinary process to enforce the statutory requirements according to the Administrative Procedure Act, the relevant practice act(s), and as otherwise set forth in Colorado Revised Statutes. This work unit focuses on supporting the Funeral and Mortuary Science Services and Nontransplant Tissue Banks programs, Program Director, and the Division by accomplishing the strategic measures of the Division, including improving customer service, reducing fees, and protecting consumers.

Position: SJA 9830

This position further exists to protect consumers while avoiding undue burden on Colorado's licensees/registrants. As such, this position works to support several program areas and the Division. This position moves complaints through the disciplinary process according to Division and Program rules and policies while providing procedural oversight of disciplinary actions to ensure appropriate, effective enforcement and communication. This position is responsible for analyzing and prioritizing application processing, complaints, inspections, enforcement, and compliance, as well as assisting with creating and maintaining efficient workflows for processing disciplinary actions and preparing case information.

This position, working with guidance from the Program Director and/or Senior staff, assists with establishing goals for the program unit, developing metrics with which to measure progress towards meeting those goals and reports on this progress at approved intervals. This position accurately implements Program decisions in a timely manner, supports the Program Director in the maintenance and review of examination contracts, application processing, and records management.

• Preparing and distributing complaint materials in packets for review while consolidating and appropriately distributing any response materials received as a result of complaint letters issued;
• Notifying licensees, applicants, consumers, and complainants of pertinent Director decisions, which often entails explaining the case management process and how the final determination was made for the case;
• Reviewing disciplinary decisions and comparing/analyzing them to ensure consistency across cases;
• Reviewing complaints submitted by complainants and deciding if priority action is needed to protect the public based on the allegations and available information – which includes deciding what supplemental information is needed (e.g. subpoena documents, police…