Student Loan Ombudsperson

If your goal is to advance your career in a State agency dedicated to protecting Colorado consumers and serving the public, consider joining the Colorado Department of Law, Office of the Attorney General. The Student Loan Ombudsperson is an exciting leadership opportunity for a collaborative, strategic, and service-oriented professional. In this role, you will lead the Student Loan Program by supervising a team responsible for complaint resolution, licensing, compliance oversight, examinations, and consumer outreach under the Colorado Student Loan Servicers Act.

You will work closely with borrowers, regulated entities, institutions of higher education, policymakers, and other stakeholders to ensure compliance with state law, strengthen consumer protections, and improve outcomes for Colorado student loan borrowers. If you are passionate about public service, leading high-performing teams, and shaping regulatory programs that make a meaningful impact, we encourage you to apply.

This position is open only to Colorado state residents.

The Office of the Attorney General/Department of Law is the "People's Lawyer." The Attorney General, Phil Weiser, was elected by the people of Colorado and is the State's chief lawyer and law enforcement official. Our vision for the Department of Law is: "Together, we serve Colorado and its people, advancing the rule of law, protecting our democracy and promoting justice for all."

Our core values and commitment to diversity, equity, and inclusion, drive our actions and demonstrate our focus on being principled public servants who are innovative and better together.

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Position Summary:

The Student Loan Ombudsperson is responsible for the regulatory program under the Colorado Student Loan Equity Act (CSLEA). This position has significant outreach responsibilities, to the public and to state and federal stakeholders. This position will also provide an education course to the public. Additional responsibilities include supervising two financial credit examiners and a compliance specialist. This position oversees compliance examinations, resolves consumer complaints, reviews and approves licensing applications and renewals, notifies providers and agencies regarding licensure or examination results, and collects sufficient fees.

The position is responsible for the following:

• Directs the receipt, evaluation, investigation, and resolution of complex student loan borrower complaints
• Oversee communications with student loan borrowers to ensure complaints are accurately assessed, borrowers receive clear information regarding their rights and responsibilities, and complaint resolutions are consistent with applicable laws, regulations, and program policies
• Directs the analysis of complaint data, examination findings, and industry trends to identify emerging risks, patterns of noncompliance, and systemic consumer protection issues, and develops recommendations regarding regulatory priorities, policy changes, compliance strategies, and enforcement actions

• Represents the Student Loan Program during administrative proceedings, stakeholder meetings, and court proceedings
• Provides oversight of compliance examinations by evaluating examination finding for compliance, consistency, accuracy, and adherence to regulatory standards, and resolves complete or novel examination issues
• Reviews and approves examination reports, correspondence, findings, and recommendations to ensure accuracy, consistency, and alignment with Department enforcement objectives
• Evaluates examination results and industry trends to identify systemic compliance issues, emerging risks, and regulatory gaps, and develops recommendations for enforcement priorities, policy initiatives, stakeholder outreach, and program improvements
• Lead outreach and engagement with regulated entities, industry stakeholders, governmental partners, and the public to communicate compliance issues, promote voluntary compliance, and address systemic issues affecting the regulated industry
• Overseeing public education initiatives, monitoring legislative and regulatory developments, identifying systemic issues affecting student loan borrowers, and developing recommendations that strengthen program operations, consumer protections, and regulatory oversight
• Oversees and coordinates the licensing of supervised servicers and private education creditors, ensures compliance with regulatory requirements
• Provides direct supervision of two Financial Credit Examiners and one Compliance Specialist

This recruitment may be used to fill similar positions in the Consumer Protection Section at the Department of Law.

Salary note:
Although a salary range is listed, salary will be set commensurate with the successful candidate's qualifications and in compliance with the Equal Pay for Equal Work Act. Salary will be paid on a biweekly basis.

This posting is only open to residents of the State of Colorado at the time of…