DOLA Rental Assistance Program; RAP) Specialist - Administrator III

Job Title

The Office of Rental Assistance (ORA) creates and maintains affordable housing options by partnering with local service providers and private owners to serve historically underserved populations.

Our mission is to ensure these individuals can live safely and independently within their own communities. To achieve this, we provide a comprehensive range of support, from rental subsidies and technical assistance to the oversight of home accessibility modification programs and residential setting inspections. By addressing both financial and physical barriers, we empower our clients to transition out of or avoid institutional settings and remain in their homes with dignity.

The Voucher Program Unit manages the strategic oversight of rental subsidies by providing a dedicated single point of contact (SPOC) for our network of partner agencies. The unit ensures these external partners maintain high standards of compliance through consistent performance monitoring and technical guidance.

Division of Housing by independently managing a portfolio of DOH contracts which include agencies that administer the following rental assistance programs: the Housing Choice Voucher (HCV) Program, the State Housing Voucher (SHV) Programs (including the Homeless Solutions Program and the Community Access Team Voucher Program), and the Continuum of Care Permanent Supportive Housing (CoC PSH) Program.

This position provides programmatic and technical guidance to DOH contractors and acts as the Single Point of Contact (SPOC) for their portfolio which requires an understanding of the nuances between each of these programs and the ability to apply different regulations and processes based on the assigned program to facilitate successful program administration.

This position communicates with a highly diverse public clientele, department staff, staff from other agencies and others. This position must be able to determine priorities and meet deadlines that could have adverse effects on program participants, staff, and stakeholders if not met. The professional judgment required to carry out the responsibilities of this position has the potential to affect the housing of vulnerable individuals and families across the State of Colorado.

Competing priorities must be dealt with on a daily basis, and professionalism must be exhibited at all times.

The primary duties and responsibilities of this position include, but are not limited to:

• Program Management, Technical Assistance, and Regulatory Compliance
• Monitoring, Enforcement, and Training
• Special Program Administration

Class Code & Classification Description

H1B3XX
Administrator III

MINIMUM QUALIFICATIONS

• Six (6) years of experience administering a state of federal rental assistance program that includes issuing vouchers and ensuring program compliance. Program administration includes managing applications, caseload management, determining eligibility, understanding and application of program regulations.

OR

Education and Experience:

A combination of related education in human services, psychology, sociology, social work, public administration, business management, real estate or a closely related field (as determined by the agency) AND experience described above to equal six years.

Required Competencies:

• Ability to create accessible documents and technical content that follows plain language guidelines with accessibility in mind.
• Strong analytical skills
• Strong organizational skills
• Ability to work across teams
• Strong attention to detail
• Effective verbal and written communication skills.
• Ability to multi-task, prioritize assignments, and organize work to accommodate shifting deadlines
• Effective problem-solving skills
• Experience in business writing
• Experience process and analyzing moderate volumes of business or administrative data;
• Proficiency in Microsoft Excel or Google Sheets (including lookups, matching, conditional formulas, pivot tables and similar functionality)

Preferred Qualifications :

• State of Colorado government work experience providing technical assistance or training
• Knowledge of and experience working with Emphasys Elite or similar PHA software
• Experience navigating and utilizing Colorado state database systems, including CORE, CBMS, FSR, and DOL.
• Experience working closely with diverse communities, particularly individuals with disabilities and those navigating housing instability.
• Experience interpreting complex…