Brow Waxing Expert

Role Overview

The Arch Expert (AE) is responsible for maximizing sales in the Benefit brand by engaging guests to determine their individual needs, assisting guests in the selection and purchase of merchandise, and performing short services, including eyebrow/facial waxing and tinting. They represent the image, products, and culture of the brand to the Ulta Beauty guest and support the Experience Manager (EM) through a focus on performance, people, and process.

This position requires an active license in Esthetics or Cosmetology (as required by law), exceptional guest service, and an aptitude to learn and communicate product knowledge.

• Meet or exceed Benefit brand sales and service goals, and contribute to store goals related to retail and service sales, guest loyalty, omni‑channel, and retail shrink as set by Ulta Beauty.
• Ensure each guest receives exceptional service by greeting and engaging every guest, personalizing service to their needs, and recommending complementary products, samples, and services.
• Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
• Perform short services at the Brow Bar, including eyebrow and facial waxing, tweezing, eyebrow tinting, strip lash applications, and threading in accordance with Ulta Beauty’s policies and procedures.
• Use appointment book or system to book guests’ appointments for initial services, return services, and events.
• Meet average sales per labor hour and sales‑to‑service ratio goal.
• Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time.
• Maintain prompt, regular attendance.

• Contribute to an inclusive environment that supports teammates, peers, and guests.
• Regularly participate in ongoing Benefit and Ulta Beauty training, including training parties, team meetings, and brand and category education.
• Build and maintain strong customer relationships and an active clientele portfolio for Benefit brand services.
• Maintain strong relationships with Benefit brand partners through required trainings and in‑store event execution.
• Create and maintain partnerships with Prestige consultants and salon professionals to promote teamwork and customer service.
• Share benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests on the sales floor.
• Collaborate with managers and associates to help grow the business.

• Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Follow all safety, sanitation, and hygienic procedures before, during, and after services; comply with state board guidelines.
• Adhere to the Ulta Beauty and Benefit brand dress code, including wearing brand assets as directed.
• Drive sales by keeping the Brow Bar area replenished, signed, and faced; ensure testers are available and maintained per hygiene standards.
• Communicate supply needs to store management in a timely manner.
• Maintain outstanding store operational standards, including cleanliness of the Brow Bar, sales floor, restrooms, cash wrap, backroom, and break area.
• Participate in merchandise resets, planograms, marketing displays, physical inventory procedures, and shipment processing using Benefit brand and Ulta Beauty technology.
• Protect company assets by following loss prevention best practices.
• Execute other operational tasks as directed.

• High school diploma preferred.
• Cosmetology or esthetics license where required by state law.

• Experience in make‑up application; eyebrow and facial waxing, tweezing, and eyebrow tinting preferred.
• Proficiency with use of equipment needed to perform technical work.

• Significant competency in sales, products, and service.
• Ability to build and maintain strong customer relationships.
• Ability to work independently and as part of a team.
• Ability to handle guest concerns proactively and prioritize multiple tasks in a fast‑paced environment.
• Strong communication skills.

• Work a flexible schedule to include days, evenings, weekends, and…