Medical Assistant – Family Medicine

Provide patient care within the Medical Assistant scope of practice and follow applicable policies, procedures, training, and competency requirements
Perform rooming and visit tasks, including vital signs, medication reconciliation, medical history, health maintenance, allergy review, and patient screenings
Assist providers with or perform ordered procedures
Perform venipuncture, specimen collection, labeling, packing, lab order preparation, requisition preparation, and results tracking
Perform point-of-care testing and CLIA-approved waived laboratory tests according to orders and CLIA standards
Safely administer medications and vaccines following medication-administration rights
Process medication refills, insurance authorizations, safety and regulatory logs, patient messages, medication and supply orders, appointments, and referrals
Communicate effectively and timely, collaborate with teammates, and elevate issues appropriately
Maintain a clean work environment and clean instruments and equipment
Ensure equipment and supplies are operational and work areas are appropriately stocked
Assist with training and onboarding teammates
Potentially serve as a role champion or committee member
Assess patient data and provide age-appropriate care according to department policies and procedures

• High School Diploma or GED required
• Completion of an accredited Medical Assistant program, structured clinical military training per DD214, or EMT; applicable divisions may accept 2 years of verifiable full-time Medical Assistant experience within the last 5 years
• Current American Heart Association BLS certification required for Greater Charlotte and Wake Forest; other divisions require obtaining BLS within 45 days unless waived by department leadership
• Current certification or registration as a CMA or RMA from an accepted national organization, including AAMA, NHA, NHCWA, NCCT, ARMA, AMT, NAHP, NRMA, AMCA, or other listed credentials depending on division
• Successful completion of Atrium Health’s competency assessment where required
• Two years of experience in a clinical practice setting as a Medical Assistant
• Ability to perform routine and complex technical skills within the Medical Assistant scope of practice after demonstrated competency
• Excellent communication and interpersonal skills, with ability to build rapport and maintain professional relationships with patients, team members, and physicians
• Proficient computer skills, including keyboarding, Windows navigation, email, and exposure to electronic medical records systems
• Customer service skills supporting a positive patient experience
• Ability to sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above the shoulders throughout the workday
• Ability to lift 35 pounds without assistance
• Ability to use patient-handling equipment with another team member for certain patient lifts over 35 pounds
• Functional speech, vision, hearing, touch, and fine-hand manipulation skills
• Ability to work around mechanical, electrical, chemical, blood, and body-fluid hazards and wear protective clothing and equipment as needed
• Ability to operate all equipment necessary to perform the job

Demonstrates proficiency in patient care within the Medical Assistant scope, including performing clinical tasks such as venipuncture, medication administration, and point-of-care testing. Possesses strong communication and interpersonal skills to effectively collaborate with healthcare teams and ensure a positive patient experience.

• Medical Assistant Certification (CMA/RMA)
• BLS Certification
• Venipuncture and Specimen Collection
• Electronic Medical Records (EMR) Proficiency
• Patient Care and Safety Compliance

• Vital Signs Measurement
• Medication Reconciliation
• Point-of-Care Testing
• Lab Order Preparation
• Patient Screening
• Medication Administration
• Specimen Labeling and Packing
• Clinical Procedure Assistance
• Patient Data Assessment
• Routine and Complex Technical Skills

• Effective Communication
• Interpersonal Skills
• Customer Service
• Team Collaboration
• Professional Relationship Building

• High School Diploma or GED
• Medical Assistant Program Completion
• BLS Certification
• CMA or RMA Certification

• Patient Care
• Clinical Practice Setting
• Health Maintenance
• CLIA Standards
• Regulatory Compliance
• Safety Protocols
• Patient Experience
• Competency Assessment

• Patient-Handling Equipment
• Windows Operating System
• Email Communication
• Electronic Medical Records Systems