Receptionist & Patient Experience Coordinator

Receptionist & Patient Experience Coordinator (Denver)

PLEASE READ JOB DESCRIPTION FULLY AND FOLLOW INSTRUCTIONS OR YOU WILL NOT BE CALLED BACK.

compensation: $25/hour to start + performance bonuses and commission opportunities

Employment Type: Full-time

Hours: Approximately 35–40 hours/week, primarily Monday–Friday, with occasional weekend events

Start Date: ASAP

Performance Reviews: Every 3 months, with opportunities for increased compensation and responsibility

Are You the Right Fit?

Are you warm, professional, highly organized, and genuinely good with people?

Do you enjoy helping others while also keeping details, schedules, and operations running smoothly?

Are you interested in holistic health, personal growth, and being part of a growing healthcare company?

New Vibes Health & Acupuncture is a growing integrative wellness clinic in Denver specializing in acupuncture and complementary wellness services. Our mission is to empower people to live healthier, wealthier and happier lives.

We are looking for an exceptional front desk professional who can create a high-level patient experience while keeping the day-to-day operations of the front office organized, accurate, and efficient.

The Role

As our Front Desk Receptionist & Patient Experience Coordinator
, you will be one of the first and most important points of contact for our patients.

Your primary responsibility is to make patients feel genuinely welcomed and cared for while ensuring that scheduling, communication, payments, documentation, and front-office systems are handled accurately and efficiently.

This is a busy clinic, so the ideal person can be warm and personable while also staying focused, concise, organized, and productive.

Primary Responsibilities

• Greet and check in patients with warmth, professionalism, and genuine care
• Answer incoming calls and communicate clearly and confidently with prospective and existing patients
• Schedule appointments and help maintain an organized and efficient patient schedule
• Check patients out, process invoices, and collect payments accurately
• Maintain accurate patient information and front-office records
• Follow established scripts, checklists, policies, and operating procedures
• Follow up with patients and prospective patients as directed
• Help maintain smooth patient flow throughout the clinic
• Prepare treatment rooms, change linens, restock supplies, and help maintain an organized and professional clinic environment
• Provide appropriate support to practitioners and the clinical team as needed
• Assist with administrative responsibilities and occasional special projects

Occasional Growth & Outreach Opportunities

The primary focus of this position is the front desk and patient experience.

There may also be opportunities to participate in:

• Community health events
• Runs, races, and wellness fairs
• Patient outreach and follow-up
• Lead follow-up
• Community networking
• Other marketing or business-development activities

These activities are secondary to the core front-desk responsibilities and may occasionally take place on weekends.

Who We’re Looking For

We are looking for someone who is:

Professional & Personable

You naturally make people feel comfortable, respected, and cared for.

Organized & Detail-Oriented

You notice small details, follow through, and do not allow important tasks to fall through the cracks.

Warm, Clear & Concise

You enjoy talking with people while also understanding when a busy environment requires communication to remain focused and efficient.

Excellent on the Phone

You communicate confidently, ask good questions, listen carefully, and can guide conversations appropriately.

Calm Under Pressure

You can handle a patient arriving, another checking out, a ringing phone, and multiple administrative responsibilities without becoming overwhelmed.

Coachable & Process-Oriented

You are comfortable following scripts, checklists, policies, and established systems. You welcome feedback and can quickly apply what you learn.

Reliable & Accountable

You show up on time, take ownership of your responsibilities, communicate when something needs attention, and follow through on commitments.

Interested in Health & Wellness

You value health and are interested in…