Health Access Program Coordinator

Job Title

Health Access Program Coordinator (Bilingual Preferred)

• Location:
  
  CHN Denver – Denver, CO 80220
• Position Type:
  Full Time
• Salary Range: $26.00 - $27.25 per hour
• Travel:
  Occasional In-State
• Shift: Day
• Job Category:
  Professional Services
• Classification:
  Non-Exempt
• Reports To:
  
  Senior Health Access Program Manager
• Location:
  
  Denver Colorado Health Network Office (DCHN);
  Denver, CO
• Salary Rate:
  • Level 1 (Entry level up to 2 years of direct experience): $26.00 per hour
  • Level II (3+ years of direct experience): $27.25 per hour
• Bilingual premium: 3.5% higher than starting salary if pass bilingual exam on first week of hire

Responsible for coordinating aspects of the State Drug Assistance Program (SDAP) with an emphasis on client enrollment with health insurance plans, eligibility, and assisting clients in navigating medical insurance.

• Inform clients and the public about Colorado’s State Drug Assistance Program (SDAP) and changes related to healthcare reform
• Work with the statewide AIDS Service Organizations and the Colorado Department of Public Health and Environment to troubleshoot aspects of the Health Access Programs
• Complete program enrollment appointments with Health Access Program clients
• Assist with client enrollment in private health insurance plans through Connect for Health Colorado, Colorado Medicaid, and Medicare
• Assist clients in the completion of paperwork required for program participation
• Collect, process, and compile data for client paperwork
• Coordinate invoice processing and bill payments for clients enrolled in program
• Work with partnering clinics and pharmacy staff to troubleshoot client issues with accessing health insurance and medications
• Data entry for entering or updating client and payment information
• Serve as a resource for clients regarding health insurance and healthcare access
• Maintain positive relationships with clients and community partners
• Must be able to work in a diverse setting with diverse populations, including persons living with HIV, the LGBTQ+ community, persons of various ethnic backgrounds, disenfranchised communities
• Participation in training related to HIV, substance use, harm reduction, trauma informed care and related issues. Cultural Competency/Sensitivity

This list is not meant to be a comprehensive list of job duties. Other duties may be assigned.

• Preferred qualifications:
  
  Experience in a similar capacity, preferably as a Certified Application Counselor or Health Coverage Guide with Connect for Health Colorado, Health Care.gov or another insurance marketplace; experience with direct client contact, and/or a customer service background; knowledge of health insurance and health care system; ability to prioritize workload, function independently and collaborate with colleagues; strong attention to detail; demonstrated written and verbal communication skills;
  
  a working knowledge of Microsoft Office; training in cultural competency; knowledge of HIV and related issues. Spanish/English bilingual applicants preferred

Bachelor’s Degree in Human Services, Public Health or related field preferred, and/or equivalent combination of education and experience required.

• Proficiency with Microsoft Office applications such as Word, Excel, Outlook, and Teams is required. Candidates should be comfortable working with client database systems and learning new software tools as needed

• Previous experience in the delivery of evidenced-based programs is highly preferred, as well as excellent communication, client services, and data collection skills. The appropriate person will be highly organized and detail-oriented. This position requires personal and professional…