Program Assistant II - Outpatient Services

This position is open to current Colorado residents only.

Civil and Forensic Mental Health services (CFMH) operates Colorado’s two mental health hospitals, the Forensic Services Division, the Division of Mental Health Transitional Living, and now the Outpatient Services Division (OSDV). The office provides a continuum of mental health care for both Civil and Forensic clients. Civil clients are individuals who are committed by a civil court into the care of the Colorado Department of Human Services because they have serious and persistent mental health conditions.

Forensic clients include those who are charged with a crime and have a mental or developmental disability that prevents them from assisting in their own defense or rationally understanding the criminal court proceedings, and those who have been charged with a crime but found not guilty by reason of insanity. CFMH works across the legal system to provide evaluations, treatment and case management for these clients.

Outpatient Services is the newest part of this continuum, working to support clients stepping down or being diverted from hospitals and jails, and giving them the care they need in the community.

Through our core values listed below, Outpatient Services staff is committed to:

• Individual dignity and respect
• Person-centered, evidence-based care
• Trauma-informed recovery
• Multidisciplinary collaboration
• Diversity and inclusion
• Strong family and community partnerships

You are required to work at your assigned work location during your scheduled work times.

Monday
- Friday, 8:30 a.m. to 5 p.m.

Please note:

Work arrangements are subject to change at any time.

• Provides program assistance and technical support for the Outpatient Clinic, including its directors, managers, and general staff members.
• Facilitates the development and implementation of plans and procedures directed at ensuring deadlines are met by the departments and departmental goals are met through assessment of existing policy and procedure, use of technical programs and support systems, identification of barriers, independent problem-solving, supporting implementation, and evaluating effectiveness.
• Creates and maintains various databases and organizational systems to ensure secure storage, tracking, and HIPAA compliance on behalf of the departments. Such duties include but are not limited to file retention and tracking, student record and previous employee record retention, shared drive management and support, supports managers schedules as needed, and supports facilitation, agenda, and minute taking for departmental meetings.
• Will synthesize such data and information into management reports utilized in various meetings, including but not limited to data reports regarding clinical intervention (i.e., group sessions and EHR documentation) and discharge barrier variables.
• Serves as the department liaison for hospital staff and represents the clinical departments leadership within the hospital.

• Responsible for the completion of all eClearance and PAF’s for the departments. In doing so, this position is responsible for completing training as needed within changing systems in order to serve as the primary source of guidance to management and staff with documentation and process needs.
• Expected to facilitate timely, organized, and accurate completion of all such tasks within Division practices.
• Works collaboratively with human resources and the employee labor and relation team to support, facilitate, and track all position postings, applicant materials, interviews, hiring, onboarding, and off-boarding processes.
• Leads the coordination of applicant interviews, storage of their application and interview…