Medical Office Assistant

Job Title:

Medical Office Assistant

Job Description

This role supports a high-volume fertility clinic by providing compassionate, patient-facing clinical care and efficient administrative support. The medical office assistant prepares patients for visits, performs phlebotomy, manages scheduling and documentation in the EMR, and helps create a warm, supportive, and seamless experience for every patient.

Responsibilities

+ Welcome and prepare patients efficiently while creating a warm, supportive experience in a high-volume fertility clinic.

+ Obtain and accurately document vital signs, using both manual and electronic methods, and update patient information in the EMR.

+ Perform phlebotomy with precision, ensuring patient comfort and strict adherence to clinical protocols.

+ Use multiple blood draw methods, needles, and techniques to manage routine and difficult blood draws safely and effectively.

+ Collect, label, and handle specimens accurately in accordance with clinical guidelines.

+ Schedule patient appointments, follow-ups, and related visits to support a smooth and well-organized clinic flow.

+ Coordinate care and communication among patients, physicians, and the care team to support timely and comprehensive treatment.

+ Maintain accurate, timely, and thorough documentation in the EMR system for all patient encounters and procedures.

+ Ensure exam rooms and clinical spaces remain clean, organized, and compliant with health and safety standards.

+ Support physicians and other clinicians during patient visits and procedures as needed.

+ Collaborate closely with physicians, nurses, and the broader care team to deliver a seamless, patient-centered experience.

+ Demonstrate a compassionate, patient-centered approach in every interaction, particularly in the sensitive context of fertility care.

+ Adapt to a fast-paced, high-volume environment by managing multiple tasks, priorities, and schedule changes.

+ Participate in cross-training opportunities and take on new responsibilities to support clinic operations.

+ Contribute to a mission-driven culture focused on helping patients achieve their family-building goals.

Essential Skills

+ Medical assistant or patient-facing clinical experience required, including tasks such as obtaining vitals and performing blood draws.

+ Phlebotomy experience required, either through certification with externship or at least 6+ months of hands-on experience.

+ Proficiency with multiple blood draw methods, including venipuncture, straight needle, butterfly, and other techniques.

+ Demonstrated experience handling difficult blood draws and working with various needles and syringes.

+ Current BLS certification required (AHA or equivalent).

+

Experience with EMR systems or the ability to quickly learn new electronic medical record platforms.

+ Strong general technology skills to support EMR use and clinic workflows.

+ Demonstrated patient care and medical assisting experience in a clinical setting.

+ Strong attention to detail in documentation, specimen handling, and clinical procedures.

+ Compassionate, patient-centered approach to care, especially in a sensitive specialty such as fertility.

+ Ability to adapt and remain flexible in a fast-paced, high-volume environment.

+ Team-oriented mindset with strong collaboration and communication skills.

+ Eagerness to learn, take on new responsibilities, and engage in cross-training.

+ Strong interest in fertility care and alignment with the clinics mission.

+ Desire for a long-term opportunity with growth potential within the organization.

Additional

Skills & Qualifications

+ Bachelors degree preferred but not required.

+ Medical Assistant certification (MA Cert) preferred but not required.

+ Certified Phlebotomy Technician (CPT) certification…