Clinician, Clinical Response

United States Location/Remote
United States

• Remote
• Team Member
• Full-Time
• Requisition #: CLINI
  002614

The schedule for this opportunity will be overnights from Wednesday
- Saturday, 7:30pm - 6am CT OR Wednesday
- Saturday, 8:30pm
-7am CT

Who We Are

At Lucet, we’re transforming whole-person care. We deliver integrated behavioral and physical health solutions that connect individuals to the right care at the right time—improving outcomes and overall well‑being. Serving over 15 million lives across the U.S. and Puerto Rico, our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives.

As part of the Lucet team, employees join a mission‑driven organization committed to making a lasting impact. Whether through behavioral health navigation, in‑home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive.

At Lucet, we’re committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission‑driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If you’re passionate about meaningful work and delivering impactful results.

We support our team with a competitive compensation and benefits package, including:

• Annual compensation between $72,000 - $79,000, PLUS an annual performance‑based, discretionary incentive.
  • Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors.
• Comprehensive health benefit options:
  Medical, dental, and vision coverage
• 401(k) with competitive employer match
• Company‑paid life and disability insurance
• Paid parental leave and wellbeing incentives
• Flexible spending accounts for healthcare and dependent care
• Professional development opportunities and tuition reimbursement
• Remote work flexibility (role‑dependent)
• Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.

At Lucet, your work will directly support our mission to improve behavioral, physical, and social health—one member at a time.

The Clinical Response Clinician provides excellent clinical customer service, utilization management support, and operational guidance to members, families, providers, and internal teams. This completing authorization requests, conducting clinical telephonic screenings, supporting member crisis calls, facilitating referrals to behavioral health, EAP, and community resources, promoting care transitions and discharge planning, addressing routine inquiries, and maintaining thorough documentation. Clinical Response Clinician is expected to demonstrate clinical expertise in medical necessity criteria, health plan and EAP nuances, member crisis support, and Lucet policies, procedures, and quick reference guides.

This position may require holiday work due to supporting a 24/7/365 call center model.

Clinical Care & Member Support

Utilizes clinical expertise in behavioral health, including assessment, crisis intervention, motivational interviewing, utilization review, and care recommendations to support members across a wide range of mental health and substance use needs.

Collaborates with members, families, providers, and physician consultants to coordinate care, facilitate access to services, educate on benefits and resources, and ensure appropriate treatment and authorization outcomes.

Clinical Excellence & Collaboration

Delivers high‑quality member support by collaborating…