Patient Administrative Lead - Sleep Center

• Facility
  * National Jewish Health
  - Main Campus
• Department Sleep Lab
• Schedule
  - Shift
  - Hours Full Time
  - Day
  
  Shift: Monday
  - Friday

National Jewish Health is seeking an
Administrative Lead to support the daily operations of its nationally recognized Sleep Center. This role serves as a key resource for administrative staff and sleep clinicians, helping ensure an exceptional patient experience through efficient referral processing, authorization management, scheduling, and coordination of sleep services. The Sleep Center Administrative Lead combines strong organizational skills with a collaborative leadership approach to support operational excellence and high-quality patient care.

Key Responsibilities:

• Serve as a lead resource for administrative staff, providing guidance, training, and ongoing support.
• Coordinate and monitor referral processing, insurance authorizations, and scheduling activities to ensure timely patient access to care.
• Support onboarding and training of new team members while assisting with the continued development of current staff.
• Partner with Sleep Center leadership to implement and improve departmental policies, procedures, and workflows.
• Ensure accuracy and quality in scheduling, documentation, sleep study interpretation processing, and charge entry activities.
• Identify opportunities to improve efficiency, optimize system utilization, and enhance operational performance.
• Collaborate closely with physicians, sleep technologists, and administrative team members to support seamless clinic operations.

At National Jewish Health, the nation's leading respiratory hospital, employees are part of a collaborative team dedicated to clinical excellence, innovation, and patient-centered care. This position offers the opportunity to make a meaningful impact on the patient experience while supporting a specialized sleep medicine program and helping drive operational success within a dynamic healthcare environment.

Position Summary

To assist the Sleep Center Director in the proper operation of the sleep clinic and provide administrative direction and training to administrative support staff in processing referrals, obtaining authorizations, scheduling sleep services and support for the sleep clinicians.

• Leads the work of co-workers providing effective communication, direction, guidance and resources as appropriate.
• Provides ongoing training of current staff, as well as, training and evaluation of new hires.
• Assists in the development and implementation of policies and procedures.
• Monitors quality and timeliness of completion for referral processing and obtaining appropriate authorization for sleep services.
• Monitors the accuracy of scheduling of sleep services, taking any necessary steps for improvement or instruction.
• Processes the dictated sleep study interpretations for final review and signature. Faxes signed report to correct ordering physician.
• Completes charge entry for the sleep study interpretation and discharges the Affinity account to include working billing reports.
• Keeps abreast of systems application upgrades and opportunities for implementing efficiencies and/or accuracies for referral processing and scheduling of sleep services.
• Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
• Business Acumen: Using economic, financial, market, and industry data to understand and improve business results; using one’s understanding of major business functions, industry trends, and own organization’s position to contribute to effective business strategies and…