Event Sales & Services Manager

Overview

Hotel Name is currently seeking a talented individual to join the team as an Event Sales & Service Manager. We look to "craft inspired workplaces that enable all Associates to deliver kick-ass guest experiences and maximize investor returns" ! This could be the perfect opportunity to advance your career within hospitality sales and a growing and exciting hotel management company!

The Event Sales & Services Manager is responsible for generating direct sales of event and catering only opportunities, coordination and facilitation of all groups and events at the Hotel, and ensuring a seamless experience from start to finish while supporting the sales team in generating revenue and business growth for the Hotel.

• Catering and Event Only Sales:
  Directly facilitate qualifying, proposing, negotiating, and contracting agreements for all event and catering only opportunities under designated deployment. Prospecting and acquiring new clients, developing and implementing sales strategies to achieve revenue targets, understanding competitive landscape and identifying opportunities, negotiating contracts and securing bookings.
• Client Liaison:
  Directly communicate with clients to ensure all group and event documents are comprehensively prepared and finalized using tools and systems provided.
• Banquet Coordination:
  Oversee the timely distribution of Banquet Event Orders (BEOs) in line with hotel deadlines.
• Upselling & Client Communication:
  Present clients with potential upgrade opportunities maximizing revenue opportunities for the Hotel, collect necessary agreements and deposits, and consistently communicate on group arrangements.
• Group & Event Feedback & Management:
  Partner with hotel staff for pre- and post-event meetings including BEO review, guaranteeing client satisfaction and collating feedback. Monitor guest room blocks, ensuring contract adherence and optimizing revenue opportunities, communicating on rooming lists, cut off dates, attrition, etc.
• Room Management:
  Monitor guest room allocations to ensure contract compliance while capitalizing on revenue opportunities. Alert clients about potential attrition charges for rooms and F&B if bookings or revenues are projected to fall short of the contract.
• Payment Management:
  Supervise the entire client payment process, from initial deposits to the final bill.
• Booking & Documentation:
  Utilize the Hotel Sales & Catering software (STS) to meticulously document interactions and attach vital documents such as BEOs, payment forms, diagrams, and agendas.

• Best candidate will offer 2 years of sales and servicing banquets/events in a hotel, event center or similar type of venue
• Knowledge of event planning, food and beverage operations and service standards
• Proficiency in event management software and CRM tools
• Strong customer service skills, computer skills, and organizational skills are critical to the success of this position.
• Ideal candidate will be outgoing and a proven self-starter.
• Schedule is flexible and applicants must be able to work a varied schedule as dictated by the level and type of business.

• Competitive Compensation
• We offer a highly competitive salary that reflects your skills and experience.
• Health Coverage:
  Medical, Dental, and Vision insurance;
  Ancillary Benefits to support your well-being; 401(k) with company contribution
• Work-Life Balance: PTO (based on FT or PT status);
  Paid Sick Leave (based on FT or PT status)
• Career Growth & Support:
  On-the-job training and mentorship;
  Clear pathways for advancement within the company
• Extra Perks:
  Associate Referral Program;
  Hotel Discounts;
  Daily Pay

24seven Hotels is a premium-branded lifestyle and select-service-focused hotel management company that believes better is always possible—for our investors, our partners, our associates and our guests. We operate in a sweet spot—large enough to be well-resourced and effective; small and specialized enough to offer accessibility and expertise in operations, investment and development. We value one-on-one relationships above all else. Our hotel brand partners include Marriott, Hilton,…