Banquet Captain - Gratuities

Overview

The Hyatt Regency Denver Tech Center is a 4-Star Full Service 451-room hotel with 30,000 square feet of conference space. We are currently recruiting a dynamite individual for our Banquets department. We are located in the Hampden South neighborhood near I-25 and 225 in the tech center.

Flexible work hours - Captain $18.50 – $20.00 hourly + tips. Day shift, night shift, weekends, and holiday availability.

• Supervise banquet staff in the completion of assigned functions and set-up, and oversee service and break-down functions in a safe and efficient manner.
• Check server and BEOs to ensure information is accurate; verify room set-ups follow BEO directions and that public areas are neat and clean.
• Make contact with group representatives and explain how to reach them throughout the function.
• Communicate all BEO changes to the catering office and affected departments.
• Coordinate with banquet staff on set-ups, changes, and time schedules for all functions.
• Verify staffing levels for the next day’s functions and adjust schedules accordingly.
• Operate as a banquet server when needed (setting up, greeting, serving guests, and breaking down the function).
• Inspect banquet areas at the end of a function to ensure equipment is returned and areas are clean.
• Get banquet checks signed by clients, recap all checks at the end of the day, and submit to Night Audit.
• Coach and counsel associates to enhance performance; administer corrective/disciplinary actions when necessary. Know the menu for each function and explain major ingredients and preparation methods.
• Adhere to all company policies and procedures; follow safety and security procedures and rules; know fire prevention and emergency procedures; utilize protective equipment; report unsafe conditions and any accidents or losses.
• Maintain a neat, clean, and well-groomed appearance per team member standards.
• Perform related duties as requested by the supervisor and assist other Banquet personnel when needed.

Two years of hotel banquet food/beverage service.

• Hold a current Food Handler Card (or be willing to obtain at Hyatt’s cost).
• Able to process paperwork; basic knowledge of food and beverage preparations, service standards, guest relations, and etiquette.
• Knowledge of appropriate table settings and service ware; familiarity with various equipment and setup styles used in meeting rooms (e.g., different table types such as round or schoolroom).
• Ability to understand verbal English sufficient to understand verbal job requests from supervisors and guests.

Ability to transport up to 30 lbs. through a crowded room on a continuous basis; lifting up to 30 pounds; ability to grasp, lift, carry, or move goods on a hand cart/truck weighing up to 100 lbs.

• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing, and smiling.

• 401(K)
• Health, Vision, Dental insurance
• Short-Term / Long-Term disability insurance
• Life insurance
• Paid Vacation
• Paid sick time up to 48 hours annually
• Birthday Pay
• Holiday Pay
• Free hot meal per shift in employee cafe
• Restaurant/Coffee Shop Discount
• Free Covered Parking
• RTD Subsidized Transportation
• Hyatt Hotels discounts
• Growth Opportunities

Hyatt Regency DTC does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is the intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Shifts vary based on business needs – 40 hours per week.