Sales & Service Manager

The Crawford And The Oxford Hotels

Position base salary range: $60,000-$70,000 annually

At The Crawford and The Oxford Hotels, you're not just joining a team—you're becoming part of Denver's living history.

Set within two of the city's most iconic landmarks, our hotels offer distinct yet complementary experiences. Perched above the historic Denver Union Station, The Crawford Hotel blends vibrant energy with refined luxury, placing you at the center of a destination where connection, movement, and modern hospitality come to life. Just steps away, The Oxford Hotel—Denver's most historic hotel, established in 1891—offers a more intimate, storied setting defined by timeless elegance, quiet confidence, and deeply personalized service.

Our team is united by a shared commitment to thoughtful, attentive service and a genuine passion for creating meaningful guest experiences. We take pride in the details, celebrate individuality, and foster an environment where team members can grow, explore, and make their mark. Work where you belong

A Rewarding

Experience:

• Eligible to participate in Sage bonus plan
• Complementary RTD Eco Pass
• Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit
• Eligible to enroll in dental insurance with employer contribution towards premiums & vision insurance
• Eligible to participate in the Company's 401(k) program with up to 4% employer match, meeting safe harbor requirements and no vesting period
• Eligible to enroll in Health savings accounts with qualifying medical plans and receive up to $1000 company contribution
• Eligible to enroll in Health, Dependent and Commuter flexible spending accounts
• Company paid Basic Life and AD&D insurance coverage, with option to enroll in additional coverage
• Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity Insurance
• Company-paid short-term disability
• WIN Fertility guidance for those enrolled in Sage medical plan
• Calm Health Application Subscription
• Tuition Reimbursement of up to $2,000 per calendar year
• Paid FMLA leave for up to a period of 12 weeks
• Employee Assistance Program
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

The Sales & Service Manager is responsible for booking small meetings and groups into the hotel.

ESSENTIAL RESPONSIBILITIES

• Receive and respond to all customer inquiries. Negotiate and capture all profitable Rooms & Catering business.
• Provide marketing collateral to clients and guests; which may include menus, meeting room layout & seating capacity diagrams, and similar.
• Prepare and send requested proposals and contracts to designated potential clients.
• Coordinate all details pertaining to room lists, include room types, shared rooms, room locations, handicap-accessible rooms, room billing, etc.
• Educate Event Planners on hotel procedures, such as: meal guarantees, set-up styles, payment terms, available hotel services, etc.
• Coordinate all details to appear on each "Event Order." Details to coordinate may include meeting room set-up specifications, banquet food & beverage items, audio/visual equipment & billing details.
• On a regular basis, distribute final Rooming Lists and Banquet Event Orders to all applicable service staff, including the Banquet Service Staff, the Food Preparation Staff and the Rooms Division.
• Conduct site inspections. Entertain qualified potential clients in accordance with Sage Hospitality policies.
• In a timely, accurate and consistent manner, document and report all sales activities as required.
• Maintain an active list of top accounts to ensure continuous relationship building activities. Top accounts should be contacted, visited and entertained frequently.
• Perform other services and duties as requested. May be called on to host functions and participate in, or conduct sales blitzes, travel and work extended hours to achieve departmental goals.
• Sell and service all small group business along with catering only, that are 12ppl or less
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