Director of Operations

Job Overview

Plan and manage two major functions of the hotel (e.g. food & beverage and room operations) to achieve customer (guest, employee, corporate and owner) satisfaction and quality service while meeting or exceeding financial goals. Position is responsible for short and long term planning and day-to-day operations of two major functions in the hotel.

• Serve as the operational leader during high-demand periods, special events, and emergency situations, making timely decisions that protect the guest experience and business continuity.
• Assume the responsibilities of the General Manager during his or her absence, providing leadership and ensuring uninterrupted operation of the property or portfolio.
• Partner with department leaders to establish measurable goals, maintain accountability, and foster a culture of continuous improvement, collaboration, and exceptional guest service.
• Conduct regular property inspections and operational reviews to ensure brand standards, cleanliness, maintenance, safety, and service expectations are consistently achieved.
• Manage the Human Resources in the group in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
• Implement company programs (company/franchise), develop local programs and procedures and manage the operations of the group, ensuring compliance with SOPs, safety regulations and all other federal, state and local laws and regulations to ensure optimal levels of quality service and customer satisfaction.
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
• Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for the hotel guests, staff and company asset.
• Execute and promote an accident prevention program to minimize liabilities and related expenses.
• Manage the maintenance/sanitation of the front and back of the house to protect the assets, comply with regulations and ensure quality service and customer satisfaction.

Education/Formal Training

A four-year college degree or equivalent education/experience.

Experience

Two to five years of employment in a related position with this company or other organizations.

Knowledge/Skills

• Requires advanced knowledge of the hospitality and business management fields.
• Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.
• Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.
• Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.
• Requires highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and/or corporate clients.
• Must have excellent speech and written skills in order to communicate with managers, guests and employees.
• Must have excellent literacy skills necessary for reports, policies and procedures. Must have vision ability in order to visually inspect hotel.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have vision ability in order to visually inspect hotel.
• Must have mobility to walk through the front and the back of the hotel.
• Climbing approximately 20-30 steps 10% of the week.
• Physically able to regularly inspect all areas of interior and exterior of facility.

Environment

General office and hotel environment.

• Eligible to participate in Sage bonus plan. Up to 35% of your salary.
• Unlimited paid time off
• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Company‑paid short‑term disability
• Paid FMLA leave for up to a period of 12 weeks
• Free On‑Site Garage Parking
• Employee Assistance Program
• Great discounts on Marriott & Sage Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

USD $75,000.00 - USD $85,000.00 /Yr.

Position will be open for a minimum of 60 days or until filled.