General Site Manager - Denver

Fever is seeking a General Site Manager (GSM) to lead a VR experience venue in Denver, CA.

The GSM plays a key leadership role in overseeing the day-to-day operations of the venue, ensuring exceptional guest experiences, staff performance, and smooth operational flow. This role is hands‑on and requires full ownership of the site, from leading the team to handling guest issues, maintaining operations, and driving business results.

• Lead the day‑to‑day operations of the venue, ensuring smooth delivery of all experiences, high‑quality guest service, and minimal disruptions
• Step in and be an active participant on‑site, taking on tech or front‑of‑house staff roles during your shift on‑site
• Manage, schedule, and develop on‑site staff, ensuring they’re trained, engaged, and prepared for their shifts
• Maintain operational efficiency by troubleshooting issues, ensuring equipment and show elements are in top condition
• Oversee facility upkeep, ensuring cleanliness, safety, and readiness for guests at all times
• Lead shifts and demonstrate excellent service standards to the team, acting as a role model for both staff and guests
• Foster a positive and accountable team culture with clear feedback and coaching

• Act as the first point of escalation for guest concerns, resolving issues quickly and empathetically
• Ensure a welcoming environment for all guests by anticipating their needs and providing exceptional customer service
• Model excellent service and maintain strong relationships with community partners, suppliers, and corporate stakeholders
• Maintain up‑to‑date knowledge of event schedules, promotions, and ticketing updates to anticipate guest needs and optimize the experience
• Drive local attendance and brand visibility through community engagement, partnerships, and special events
• Strengthen the brand’s presence in the city through outreach initiatives, cultivating lasting relationships with local businesses and partners
• Ensure high levels of customer satisfaction by monitoring guest feedback and implementing improvements when necessary
• Oversee all B2B and B2C group bookings, ensuring that clients’ expectations are met and exceeded

• Assist in managing the venue’s budget, including payroll auditing and cost control measures to ensure financial health
• Handle retail sales and inventory management, ensuring stock levels are maintained and products are available to guests
• Complete daily show reports, incident reports, and assist with any administrative duties as needed
• Track KPIs such as labor efficiency, revenue per visitor, and overall profitability, identifying areas for improvement
• Propose and foster ideas during strategy meetings to optimize operations, enhance the guest experience, and improve venue performance
• Regularly report on venue performance, including financial reports, staffing updates, and operational issues
• Lead brainstorming and strategy sessions to drive growth and increase operational efficiency
• Ensure compliance with all regulatory requirements, including safety protocols and local laws

• 5+ years of experience in operations, hospitality, live entertainment, franchise management, or a related industry
• Understanding of budgeting and controlling expenses and retail operations
• Leadership and management skills and the ability to communicate effectively in oral and written communication
• Excellent planning and organizational skills; ability to manage multiple priorities simultaneously to ensure work is completed in a timely and productive manner
• Friendly, energetic, and enthusiastic personality
• Comfortable with technology and basic troubleshooting
• Ability to problem‑solve and think quickly on your feet
• Ability to stand for extended periods of time; moderate level of physical ability is required
• Reliable transportation and ability to arrive on time for scheduled shifts
• Flexible schedule (evenings, weekends, and holidays may be required)
• Proficiency in Google Suite
• Strong commitment to equity, diversity, inclusion, and accessibility; able to work with diverse groups in terms of gender…